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  • Customers like
    • Savings2
    • Nightmare1
    • Nothing1
  • Customers don't like
    • Incompetent employees11
    • Complete lack of honesty10
    • Order fulfillment8

  • 15 hours ago
  • Drug Stores and Drugs
  • Niles, Ohio
  • Optumrx Mail Service Pharmacy
  • 9

This is absolutely true. I worked for a OptumRx call center in Niles, OH (Alorica, fka West Communications, fka MCI) as a Medicare Patient Advocate. We were required to do MCR's for every call or threatened with termination. Told by management that for every MCR obtained we would receive $.50 each for the first 100 and $1.00 each for 100+. The Team Lead also gets a bonus for meeting the call... Read more

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  • 1 day ago
  • Drug Stores and Drugs
  • Lehigh Acres, Florida
  • Optumrx
  • 6
  • REVIEW RATING 4/5

hold my meds for days even though I paid for overnite shipping! Place wrong fill dates on medications, for instance, will state filled on 8-25-15, but actually you don't get your meds for days on end & they charge you more for filling it early when its not early, when you try and get a refill, you will be told You Are Too Early to get this refilled! This company is inept & have very... Read more

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  • 2 days ago
  • Drug Stores and Drugs
  • Lehigh Acres, Florida
  • Medication Filling
  • 2
  • 2
  • 11
  • REVIEW RATING 4/5

Submitted all documentation, new RX's for my meds, overnited to them so I can receive on time, paid 20.00 for overnite and also paid 12.50 for them to overnite to me. My meds have sat in processing stage for 5 days, still not sent to me, numerous phone calls, oh we dont have your scripts, although on website I can see they do, then oh your meds will ship out today, still no meds, now I am out of... Read more

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  • Aug 21
  • Drug Stores and Drugs
  • Gadsden, Alabama
  • Optumrx Prescription Filling
  • 11
  • REVIEW RATING 3/5

Optumx RX called and sent letters on how I could save money if I used there service. I had no prior medication insurance ,therefor I paid private pay rates.Guess what there was one medication that saved me money. All the rest of my medication cost me more. Service was bad. They said a medication was sent, I called two weeks later and they said I had never ordered the medication. The anxiety to... Read more

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  • Aug 21
  • Drug Stores and Drugs
  • Hallandale Beach, Florida
  • Bd Insulin Syringe
  • 12
  • REVIEW RATING 4/5

On Apr. 7, 2015 I placed order for diabetic insulin and supplies with OptumRX the preferred mail order provider for United Healthcare Medicare Advantage plan. All my medications were prescribed by my Dr. for 90 days. I received insulin, etc., in a timely manner, but absolutely NO BD syringes for me to take the Insulin with. I phoned, and had a run around, saying I would have to reorder the... Read more

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  • Aug 18
  • Drug Stores and Drugs
  • Germantown, Maryland
  • 24
  • REVIEW RATING 3/5

Sadly, my recent prescription for generic Ambien (Zolpidem) was sent by my doctor's office to OptumRX, which after decades of having prescription insurance coverage with various companies, is the absolutely worst, most incompetent company. I have gotten this medicine before. When the latest came from OptumRx I was totally shocked to see a cost for over $95; the last time I got this medicine... Read more

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  • Aug 11
  • Drug Stores and Drugs
  • Redwood City, California
  • Optumrx Return Policy
  • 21
  • REVIEW RATING 3/5

I had on order in particular get returned because of an address change. Each time I called in the agent would apologize, tell me they would resend the order.I would check my account online and find out that the order was not submitted. This occurred 4 times in consecutive days. Then instead of taking my charges from the credit I had from, the company double billed me twice causing an overcharge... Read more

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  • Aug 10
  • Drug Stores and Drugs
  • Sachse, Texas
  • Omega 3 Medication
  • 13
  • REVIEW RATING 4/5

I have now received 2 damaged shipments from them. The capsules are all melted. OptumRx is the only mail order pharmacy I am aware of that does this. They all use cold packs. I live in Texas where it is 106f today. They don't care. The "pharmacist" says since its not on the list, all they can do is keep sending more. The fact that every shipment will arrive melted, seems to be of no concern to... Read more

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  • Aug 10
  • Drug Stores and Drugs
  • Burlington, Wisconsin
  • Optumrx Prescription Drug Coverage
  • 11
  • REVIEW RATING 3/5

On the more expensive meds they will do anything to deny coverage. They dont process the order.They delay shipment. They over-charge and basically you have to spend many hours on the phone to get your stuff. Often i have to get an emergency supply from the local pharmacy to hold me over while they screw around with the order. It takes on average 6 weeks every single time. Same meds, same... Read more

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  • Aug 07
  • Drug Stores and Drugs
  • Evanston, Illinois
  • Optumrx Mail Service Pharmacy
  • 14
  • REVIEW RATING 4/5

I have used 2 other mail order pharmacies. Neither of them had longer than a couple of days processing. Optumrx (only one accepting 90 day supplies with my insurance) has a 3 week process before shipping. They also take 48hrs for an incoming fax to show in their system. They must have a lot of manual processing and are backlogged. Now add to this that their own lookup for my Dr.'s fax# failed AND... Read more

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