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  • Customers like
    • 2 helpful reps1
    • Nothing1
    • Savings1
  • Customers don't like
    • Incompetent employees11
    • Complete lack of honesty10
    • Order fulfillment8

  • 2 days ago
  • Drug Stores and Drugs
  • New York County, New York
  • 12
  • REVIEW RATING 4/5

Our family is forced to use this brand for years since employer insurance requires it. First few years were ok then went downhill as company kept changing hands and changing names. ALWAYS issues from "need doctor approval" to "no credit card on file," we don't even use a credit card. We send checks and they've "misplaced" checks on more than one occasion. Orders take 3-4 weeks and they NEVER... Read more

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  • Jul 29
  • Health Insurance
  • Toms River, New Jersey
  • Prescriptions By Mail
  • 15
  • REVIEW RATING 4/5

My Dr electronically sent a prescription on July 6 2015 to Optumrx. Today is July 29, 2015 and I have not received it. I called and the nasty operator explained to me the script was not on an order so it wasn't filled and she asked me if I wanted it filled. I spent 5 minutes trying to understand this procedure that the Dr has to add it to an order NOT just send the electronic prescription. She... Read more

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  • Jul 29
  • Health Insurance
  • Farmington, Connecticut
  • Pain Killers
  • 11
  • REVIEW RATING 4/5

Optumrx uses highly deceptive strategy to delay prescription payment. They utilize an annual Prior Authorization strategy on much needed percriptions. Supposed to notify Dr. And Patient 6 weeks in advance via letter before they initiate their prior authorization process. However they do not adhere to their own step by step process and guidelines. You will not receive a letter, you will find... Read more

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  • Jul 22
  • Drug Stores and Drugs
  • Detroit, Michigan
  • Optumrx Mail Service Pharmacy
  • 14
  • REVIEW RATING 4/5

They have the worst service. They can not process a prescription with out an error. I take 2 maintenance drugs. I have been dealing with them since January 2015 and every prescription / refill has been wrong. From mailing them to the wrong address, sending the wrong drugs, trying to bill me for their mistakes and the list can go on and on. Their services is unacceptable. I want to send them a... Read more

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  • Jul 18
  • Drug Stores and Drugs
  • Littleton, North Carolina
  • Optumrx Prescriptions By Mail
  • 7
  • REVIEW RATING 4/5

I have called OptumRX 6 times in past 2 weeks about our upcoming trip. This was my first order with them. Three times now they have promised to ship, twice promising overnight delivery. My needed meds never left their facility, even though they sent me a tracking number. Apparently generating a shipping label counts as shipping to these people. Since they billed Medicare, I cannot even get them... Read more

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  • Jul 18
  • Drug Stores and Drugs
  • Mineola, New York
  • Optumrx Prescription Filling
  • 14
  • REVIEW RATING 3/5

Ordered a rx for 90 day supply faxed in by physician. They sent me a 28 day supply because rx was written as 1 order of 90 day supply, rather than 3 orders of 28 day supply. No one contacted my physician to have her change the rx so that the pharmacist could understand it. Apparently if written as 1 order they are unable to deduce what a 90 day supply means. Laughable because rep tried to... Read more

Was this review helpful? 0 0

  • Jul 04
  • Drug Stores and Drugs
  • Optumrx Prescription Filling
  • 40
  • REVIEW RATING 4/5

This so called Pharmacy has gotten 1 of my scripts wrong, refuses to admit it, refuses to take care of situation, even after dr has cld several times with info, they still fill med wrong & then I run out of meds, have to pay full amounts at local pharm if I can even get them filled since optum filled for 3 months. They Never get back with you if you leave messages on the website, when you... Read more

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  • Jul 03
  • Drug Stores and Drugs
  • Portland, Oregon
  • 38
  • REVIEW RATING 4/5

I had so many problems with this company it was A nightmare. My wife and I are with Kaiser Permanente now. What A difference in professionalism. The part that annoys me the most is that the government, (over payed do nothings) that are supposed to oversee,especially the health care of the people allow this company to carry on business as usual. They will end up killing A bunch of their patience... Read more

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  • Jun 24
  • Drug Stores and Drugs
  • Seattle, Washington
  • Gabapentin
  • 1
  • 1
  • 43
  • REVIEW RATING 4/5

Just 2 that I know of meds that I get I am wondering if they even work! Gabapentin is supposed to stop my nerve pain and I have been on Optumrx's Gabapentin now for 2 weeks an my nerve pain is back. Also oxebutin. It is not doing the job it was supposed to do. I called my last pharmacy and asked about reliability. There is some regulation on Drugs sold in America but she was unsure as to this... Read more

Was this review helpful? 1 1

  • Jun 22
  • Drug Stores and Drugs
  • Detroit, Michigan
  • Prescription Filling
  • 64
  • REVIEW RATING 4/5

Optumrx are the worst pharmacy that I ever had to deal with. Every time I fill a prescription there is an issue. Then when I ask to speak with someone higher up. They tell me there is no one to help with my issue or they put a manager on the phone that is rude and nasty from the moment they take over the phone call. When I call her out on the rudeness and ask for the corp info. She tells me corp... Read more

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