1.3
  • Savings1 votes
  • 2 helpful reps1 votes
  • Incompetent employees9 votes
  • Complete lack of honesty9 votes
  • Order fulfillment8 votes
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  • 1 day ago
  • Health and Beauty
  • Los Angeles, California
  • Prescription Sending
  • 5
  • REVIEW RATING 4/5

1. they don't train their agents well enough to do their jobs.2.they have a system that cost over 40 million and it sends the meds to the wrong address..3. they just brought a new company for 2 billion dollars.this will result in delays and confusion..get out while you can.go locally.I have seen numerous issues with the agents not being able to get a supervisor to even take escalated calls..Its a... Read more

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  • From mobile
  • OptumRx
  • Apr 29
  • by anonymous
  • #628844

Optum rx is ripping people off with copay don't get your prescription from them. I just found out that it is cheaper to get it at cvs which is $10 copay for 30 days supply, optum will charged $100 copay for 3 months supply. For me to save $23.33 to go to cvs in monthly basis not a problem. Add comment

  • From mobile
  • OptumRx
  • Apr 28
  • by anonymous
  • #628459

Absolutely ridiculous 4 prescriptions later 4 preauthorizations and every one was denied so a complete month without my prescription. I am going to do everything in my power to get my work to drop there ***'s fed up Add comment

  • Apr 25
  • Drug Stores and Drugs
  • Leesburg, Florida
  • Prescription
  • 2
  • 2
  • 12
  • REVIEW RATING 4/5

23 days and I still do not have my scrip because these ***'s sent it to the wrong address. This after I called them specifically to give them my Florida address. Read more

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  • From mobile
  • OptumRx
  • Apr 18
  • by anonymous
  • #623748

They are very poor at sending out medication timely Add comment

  • Apr 18
  • Drug Stores and Drugs
  • Prescription
  • 25
  • REVIEW RATING 3/5

OPTUMRX has the Worst Customer Service I have ever dealt with, they lie to you, they are downright rude to you, overcharged me & I paid for overnight shipping only to be told that Overnight Does Not Mean you will receive your medication the Next Day! I paid $12.50 for 2 meds to be overnighted to me, OPTUM split the order up, said one med was too early to be filled. however they shipped it the... Read more

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  • Apr 15
  • Drug Stores and Drugs
  • Chicago, Illinois
  • Prescription
  • 21
  • REVIEW RATING 3/5

OptiumRx should be a parody on SNL. From the incessant robot calls that mispronounce your name to incorrect robot instructions regarding your prescriptions. Any random phone number from anywhere in the U.S. is an OptiumRx robot telling you nothing of importance. Next you have to telephone these people to clarify the non-problem but have to be kept on hold for 20 mins. There must be a better... Read more

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  • Apr 15
  • Drug Stores and Drugs
  • Franklin, New Jersey
  • Mail Order Prescription
  • 29
  • REVIEW RATING 4/5

I have been in the HealthCare service for many years and have never in my life dealt with the most incompetent people ever!!!!!!!! Several times I have ordered meds to be delivered overnight (which for them is a 3 day process) to be told SORRY they went out regular mail which takes over 10 days (really)..... I am very disappointed that UHC uses such incompetent people but I guess you get what... Read more

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  • Apr 14
  • Drug Stores and Drugs
  • Mineral Wells, Texas
  • Prescription Filling
  • 1
  • 1
  • 28
  • REVIEW RATING 4/5

They have repeatedly asked for more and more paperwork from the doctor including an appeal for their instant denial of some meds. They keep denying the order because the doctor "has not filled out and returned the correct paperwork." Its just a simple prescription but they have complicated the matter to the point of madness. I suspect they intend to make certain drugs impossible to get due to... Read more

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  • Apr 02
  • Drug Stores and Drugs
  • Port Arthur, Texas
  • Pantoprazole
  • 83
  • REVIEW RATING 5/5

OptumRX has been paying for a particular generic medication that comes on a "card" for months. Per my plan, there is no charge for this generic formula. All of a sudden, this morning my pharmacy tells me that my refill will be $68.15 because OptumRX has refused to pay ANYTHING on this prescription. So, of course, I get on the phone to Optum...and was told that the reason they won't pay the... Read more

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