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1.4 Based on 151 reviews
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  • Customers like
    • I saw thou their lies and deception 4
    • Savings 3
    • Some reps who tried to help 3
  • Customers don't like
    • Complete lack of honesty 15
    • Incompetent employees 13
    • Order fulfillment 12

I tried to complain to OptumRx about an ongoing need of prior authorization. I've been on the medication for more than 7 years and each time they get a new prescription they seem to need a new prior authorization. In voicing my complaint to OptumRx representative on the phone I was told that she could no longer help me if I continued to cuss at her. So they force feed us the bottle-neck policies yet have every excuse to not hear the patient... Read more

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I have used them though my AARP/United Health Care PPO. I an disabled. They rip you off. I was on Brand Effexor XR and Metatoprol and was charged 290.00 Member ID 90969991700 for Brand Xanex. when consulting with United the agent stated it was going to take 6-12 wks so he did an over ride and I told them not to send it. They did anyway and charged me these were returned and I filed a dispute with my bank. Cancelled 3/30/16. I went thought... Read more

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Be careful because they might be losing documentation/prescription with your name and address. Unfortunately my place of work uses this mail order pharmacy only. OK, on April I called my doctor to fill a prescription which she did efficiently as she always does. So OptmuRX received and had question about instruction on the medication (Which is OK) so they contacted my Doctor via FAX (I Think) and my Doctor responded on the same week. Well, weeks... Read more

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I placed my order on 05-10-16, I was advised that all prescriptions would be filled. I usually have my order in 2-3 days because Insulin is part of the order. I failed to receive it and called to check the status which was still processing. I received 2 phone calls, one to say it was still in process, the second to advise it was shipped and would be arriving in 3-5 business days. I received it the next day but it was short my blood pressure... Read more

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they are inefficient their phone system is awful trying to get to a person is cumbersome & when you do they want to renew your prescriptions. Doctor sent in a new script change of dose they never filled it and when I tried to do it online I didn't have access. they sent renewals UPS with signature required delayed getting my medicine 5 DAYS. Would not use them but my company switched. RUN RUN the other way if it is offered to you. They are... Read more

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I don't know where to start. The government should shut them down immediately. Unscrupulous. Just do a quick search and you will see how evil they are. They won't cover anything. They force you to use certain brands. They won't transfer your prescriptions. They use an untrained staff to aid in their effort to not fill medication in a timely manner. You should be very worried if this is your plans pharmacy. It's like having zero coverage. I hope... Read more

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I have been dealing with these IDIOTS for way too long. However, they know they are the only game in town. Problem #1: They allege an "80-20 Rule" which DOES NOT EXIST IN ANY LAW, REGULATION, etc. I had this confirmed by "Jocelyn" after filing a formal complaint with United Healthcare. So this means they are arbitrarily MANDATING nothing more than an incompetent ONE SIZE FITS ALL rule regarding our healthcare.....this is ILLEGAL. PROBLEM... Read more

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OptumRX basically bullies you into using their mail order pharmacy. After you start using it, they can NEVER get anything right the first time. When my Doctor tries to submit a prescription, they claim they never received it. I have to talk to my Doctor and get them to re-submit, which is NEVER received again. I have to get involved yet again. When I start yelling at Optum RX customer Service agents, miraculously, the order appears as if from... Read more

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I signed up with this rx mail order co last fall because there was supposed to be a drug savings compared to my local pharmacy. I filled a 90 day prescription for a cholesterol med and high blood pressure med in late Dec 2015. When I went to refill the prescription the beginning of Apr I received a letter stating it was to soon to fill the script and would have to wait till June. I called customer service and the rep was very accommodating and... Read more

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I sent OptumRX ONE years worth of credit card statements and the claims history downloaded for our, husband and wife, which proves they owe us $110.00. They have continued to bill me $90.00, after hours, days and months on the phone with their customer service, I get a different explaination every single time. I ask for audits - I get more bills! As we continue to pay for this insurance (deducted from husbands paycheck) they now have "frozen"... Read more

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