1.4
  • Nothing about this company4 votes
  • Savings1 votes
  • Order fulfillment5 votes
  • Complete lack of honesty4 votes
  • Incompetent employees4 votes
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  • Jan 25
  • Drug Stores and Drugs
  • Florida, United States
  • Pain Medication
  • 16
  • REVIEW RATING 4/5

Last year about every other month Optum Rx put additional charges on my credit card. When I finally noticed and went back 13 months they had charged me 170.00 that they shouldn't have. After numerous calls I was told ghat they would credit my account monthly. A month later I received a check in the mail. ★ I too agree that if I called custom service 5 times that I would get 5 totally different... Read more

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  • Jan 24
  • Drug Stores and Drugs
  • Denver, Colorado
  • Prescribed Medications
  • 21
  • REVIEW RATING 4/5

All of a sudden I noticed by prescriptions were showing up in different colors. I looked up their generic names and found that they were indeed the lowest of the low. My former drugs were rated excellent. I looked up my last generic, which does not work at all, and saw the rating was average, just before the rating worthless. My drugs are no longer working and it is affecting my life. They... Read more

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  • Jan 23
  • Drug Stores and Drugs
  • Houston, Texas
  • Prior Authorization
  • 21
  • REVIEW RATING 4/5

I am a prescribing provider and have spent several hours on the phone trying to speak to someone to request a prior authorization. I was never sent the prior authorization. Then, I received a denial for my patient stating that they were unable to reach me. After I got the denial, they finally sent the prior auth which I completed. I was next sent a letter stating that the PA wouldn't be... Read more

Was this review helpful? 2 0
  • From mobile
  • OptumRx
  • Jan 21
  • by anonymous
  • #584883

Tried to call on hold over 45 min never spoke to rep. How does AARP let this happen. I guess they were the lowest bidder. Thanks for looking out for us aarp Add comment

  • Jan 21
  • Drug Stores and Drugs
  • Spring Hill, Florida
  • Namenda
  • 1
  • 1
  • 38
  • REVIEW RATING 4/5

On 10/3 a doctor gave my wife a script for Namenda & escitalopram. I filled it at walmart and requested them to send a script to optum. After a week I found my wife was not doing well on the meds, so I called optum and asked them not to fill any script for the meds. a week later I received a 3 month supply at a cost to me of 122.oo and a cost of 820.24 to aarp. I called and they sent me a... Read more

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  • Jan 18
  • Drug Stores and Drugs
  • Arlington, Texas
  • Prescription Filling
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

I have never had a good experience with this company. I have repeatedly asked them to delete my credit card information. They fill prescriptions without approval and charge my credit card. Just this week I asked them not to order a prescription and delete all my credit card information. I tried to place the order at the local pharmacy but could not because they showed the order had already been... Read more

Was this review helpful? 2 0

  • Jan 14
  • Drug Stores and Drugs
  • Aurora, Colorado
  • Prescription Drug
  • 41
  • REVIEW RATING 4/5

Why AARP selected these LOSERS is beyond me. I run out of meds today! Will be starting withdrawl soon, going to ER if cannot get (again) emerg script from doc. Optumrx has been sitting on my script, confirmed, for 11 days and called my doc again this morning for yet more info. I have been on same script for 8 *** years. A week ago I talked to a "team leader" who promised to look into same and... Read more

Was this review helpful? 1 0

  • Jan 05
  • Drug Stores and Drugs
  • Rensselaer, New York
  • Prescription Refill
  • 1
  • 1
  • 49
  • REVIEW RATING 5/5

I used OptumRx for a while and had some frustrations with their website not always working correctly for mail-order. I tried to refill my prescription through their website, and encountered some issues putting the order through. I needed to update my credit card info, and every time I would submit it, the website just reloaded a blank form. So, I was unable to submit my credit card info and... Read more

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  • Jan 03
  • Drug Stores and Drugs
  • Delray Beach, Florida
  • Mail Order Prescription
  • 42
  • REVIEW RATING 4/5

I complained via their in-house e-mail system and they did not answer the question as to why it took so long to fill the order, only that it shipped. I wish AARP would give us an alternative company to use for our three month supply of drugs. The Customer Service person was inept and I asked to speak to her supervisor, she kept me on hold for twelve minutes before she told me that no supervisor... Read more

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  • Jan 03
  • Drug Stores and Drugs
  • Las Vegas, Nevada
  • Mail Order Pharmacy
  • 51
  • REVIEW RATING 3/5

Ordered meds Jan 1 by phone cause website messed up and wouldn't process. Asked for overnight delivery cause out of meds and getting ready to travel. They sent confirmation of shipping but UPS never received pkg, only paperwork. Optum Rx will do nothing, told me I should contact UPS and basically its my problem to fix. They will not send another order and "floor supervisor - Larry" told me he... Read more

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