Submit ›
  • Customers like
    • Savings1
    • 2 helpful reps1
  • Customers don't like
    • Incompetent employees10
    • Complete lack of honesty10
    • Order fulfillment8

  • May 23
  • Drug Stores and Drugs
  • Las Vegas, Nevada
  • 21
  • REVIEW RATING 4/5

it's taken a few calls to optum rx customer care to realize it's actually a COMPANY CARE call center. the relationship between them and senior deminsions, from this participants' point of view, is, deceive the customer, get as much money for their companies. their tactic is to get the customer to chase our tails and never get anything resolved without some delay. yes we get frustrated but don't... Read more

Was this review helpful? 2 0
  • From mobile
  • Optumrx
  • May 15
  • by anonymous
  • #636574

Can't get on the website, always being put on hold and then get cut off by phone, they don't know what your talking about when you call. Now i'm very, very pissed. Add comment

  • From mobile
  • Optumrx
  • May 14
  • by anonymous
  • #636108

They do not know what they are doing lie after lie but they sure charge your credit card Add comment

  • May 12
  • Drug Stores and Drugs
  • Medication
  • 43
  • REVIEW RATING 4/5

I have had medication sent without me authorizing. I have ran out of medication so I had to have medication filled at a retail pharmacy which of course more expensive. Every time I get a different answer even if it is about the same thing. Customer Service is rude. I had a time I was talking to a representative and she said "I like to go home to" which she was talking to her co-worker. I was like... Read more

Was this review helpful? 2 0

  • May 12
  • Drug Stores and Drugs
  • Bel Air, Maryland
  • Medications
  • 48
  • REVIEW RATING 4/5

OptumRx (now using "Optum", at least the third name in the last 4 years) buys their medicines from the cheapest company they can find. This means you are getting them from Canada, India, China or some other country you may never have heard of. Why is this important? Lets take Canada as an example. Drugs made by American companies must meet the requirements of the FDA. Drugs produced in Canada... Read more

Was this review helpful? 0 0
  • From mobile
  • Optumrx
  • May 11
  • by anonymous
  • #634381

I ordered my prescription last week of may 07 2015 and paid for the mail shipment of $20.00 and now it has been a week I called on the order but it was not even put in and today when I called I had to pay again if theydouble billa person then someone needs to get fired because it not fair that the vonsumet has to pay twice for needed prescriptions Add comment

  • May 06
  • Employees and Ex-employees
  • 87
  • REVIEW RATING 4/5

I am a former employee that can confirm that OptumRX is a company that should be avoided. As an organization as a whole they are only worried about their bottom line and if that means that you don't get your medicine then so be it as long as they get paid. If you have done any local business with scripts but still do business with them then get them out of their now. The reason I say this as a... Read more

Was this review helpful? 2 0

  • May 03
  • Drug Stores and Drugs
  • Los Angeles, California
  • Prescription Medications
  • 39
  • REVIEW RATING 4/5

1. they don't train their agents well enough to do their jobs.2.they have a system that cost over 40 million and it sends the meds to the wrong address..3. they just brought a new company for 2 billion dollars.this will result in delays and confusion..get out while you can.go locally.I have seen numerous issues with the agents not being able to get a supervisor to even take escalated calls..Its a... Read more

Was this review helpful? 1 0
  • From mobile
  • Optumrx
  • Apr 29
  • by anonymous
  • #628844

Optum rx is ripping people off with copay don't get your prescription from them. I just found out that it is cheaper to get it at cvs which is $10 copay for 30 days supply, optum will charged $100 copay for 3 months supply. For me to save $23.33 to go to cvs in monthly basis not a problem. Add comment

  • From mobile
  • Optumrx
  • Apr 28
  • by anonymous
  • #628459

Absolutely ridiculous 4 prescriptions later 4 preauthorizations and every one was denied so a complete month without my prescription. I am going to do everything in my power to get my work to drop there ***'s fed up Add comment

Had an experience with Optumrx?

Write a review
Did not find what you were looking for?
 
×
You are reading about Optumrx.
Filing a new complaint about
×