1.4
  • Savings1 votes
  • 2 helpful reps1 votes
  • Complete lack of honesty6 votes
  • Incompetent employees6 votes
  • Order fulfillment5 votes
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  • 1 day ago
  • Drug Stores and Drugs
  • Oak Park, Illinois
  • Pain Medication Prescription
  • 1
  • 1
  • 11
  • REVIEW RATING 4/5

The truth is that AARP is really United Health Care. The AARP title is to lull seniors into a false sense of security. And the truth is that UHC owns OptumRx. If you have AARP, you can't get away from OptumRx. After two yrs of pure torture using OptumRx for my scripts (I won't go into details. Suffice it to say that all the complaints previously mentioned happened to me), I decided to change to a... Read more

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  • Feb 27
  • Drug Stores and Drugs
  • Brookhaven, Pennsylvania
  • Medication
  • 9
  • REVIEW RATING 4/5

OPTUM REFUSED TO SHIP MY DAD'S ORDER Of MEDICATION FOR A BILL THAT THEY LET FALL THRU THE CRACKS. LORI THE HORRIBLE SUPERVISOR WAS RUDE AND BELLIGERENT. SHE TOLD ME TO GO TO WALMART TO GET MEDS AND NOT PAY!!!! She refused to provide her immediate supervisors phone # only his name which is Bill. Optum sucks and I wish my dad didn't have to deal with them. I will draft a letter to president and... Read more

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  • Feb 26
  • Drug Stores and Drugs
  • Broken Arrow, Oklahoma
  • Medication
  • 10
  • REVIEW RATING 3/5

Near the end of December 2014 OptumRx charged me for medication that was to be shipped to my doctor's office for injections that I was to have done. Through an error either on the part of the doctor's office or OptumRx, no one will admit to making a mistake, the medication never shipped. Move on to January 2015 and OptumRx wants to charge me additionally hundreds of dollars for the medication I... Read more

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  • Feb 13
  • Drug Stores and Drugs
  • Prescription
  • 62
  • REVIEW RATING 4/5

I've never before written a complaint letter, so please know that I'm not a chronic whiner. The details re Optum's incompetence would exceed 100 words, so suffice it to say that my husband and I have not been able to access our 8 year old accounts, under the new system. Multiple calls and live chats have failed to assist us. Literally up to 1 hour on hold, disconnections, and passing us around... Read more

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  • Feb 12
  • Health Insurance
  • Chemotherapy Coverage
  • 40
  • REVIEW RATING 4/5

My husband's company recently changed insurance carriers. Our family now has this *** company. I have SLE-Systemic Lupus Erthematosis & MS & have been going through monthly chemo for 2 years. This is the 1st time that I've dealt with OptumRx. Run around for over a week, 1hr, 17mins on hold, 4 hours on the phone in one day, & MANY calls to them from me & Dr. all week. They LIE!... Read more

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100% FULL

  • Feb 12
  • Drug Stores and Drugs
  • Franklin, Wisconsin
  • Prescription Drug
  • 114
  • REVIEW RATING 5/5

You found this website because you are extremely frustrated with OptumRx. Me too. You have exhausted the usual steps - contacted Customer Service (multiple times), asked for a supervisor (still no help), received prior-authorization (they lied), have written a formal appeal (they laughed in your face). You and your physician have spent hours upon hours on the telephone and filling out request... Read more

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  • Feb 10
  • Drug Stores and Drugs
  • Appleton, Wisconsin
  • Prior Authorization Forms
  • 43
  • REVIEW RATING 4/5

After their mistake, denying a pre-authorization despite adequate documentation, and sending me and my doctor's office through their mandatory appeals process, the continue to ***, lie, mishandle, misfile, and obstruct every reasonable effort by everyone to remedy their darn mistake. You would think one person in that organization would have the authority to correct a situation that was caused... Read more

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  • Feb 09
  • Drug Stores and Drugs
  • Medications
  • 32
  • REVIEW RATING 3/5

Never ceases to amaze how companies like this can succeed in today's marketplace. 2 out of 3 calls we place end in complete frustration. They produce so many excuses for why orders are delayed and, of course, it's never their fault. Long hold times generally result in "our system is in maintenance and I'm unable to pull your records". If you agree to complete a costumer service survey at the end... Read more

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  • From mobile
  • OptumRx
  • Feb 04
  • by anonymous
  • #590789

They interpet my doctors prescriptions the way they want to. The worst company I have ever dealt with. I heard a dog barking in the background --- they must have people taking calls from home Add comment

  • Jan 25
  • Drug Stores and Drugs
  • Florida, United States
  • Pain Medication
  • 62
  • REVIEW RATING 4/5

Last year about every other month Optum Rx put additional charges on my credit card. When I finally noticed and went back 13 months they had charged me 170.00 that they shouldn't have. After numerous calls I was told ghat they would credit my account monthly. A month later I received a check in the mail. ★ I too agree that if I called custom service 5 times that I would get 5 totally different... Read more

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