OptumRx Complaints and Reviews

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OptumRx
Main address: 2300 Main Street 92614 Irvine CA
1 800 788 4863, ,
  • 51+1 mobile complaints
  • $16.2K claimed losses
  • $311 average
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  • 8 hours ago
  • Health and Beauty
  • 2
  • 2
  • 6

Sooo Frustrating! I feel like Optum Rx is some sort of *** scheme. I called about an antibiotic RX for my child I was in process of sending out. I wanted to be sure they had the CC on file and that it would process in time so he didn't have a lapse from the locally filled few pills he had left. They advised me it would be faster if they took the onto over the phone, then faxed the Dr office for... Read more

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  • Sep 12
  • Drug Stores and Drugs
  • Dallas, Texas
  • Medication Prescription
  • 1
  • 1
  • 23

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should have our own choice to buy medicine from wherever. Specially places like walgreen, walmart and CVS should be allowed. I am out of my Diabetes medication and in the loop of Optum didnt receive prescription and doctor office keep saying they sent it. Lets make a petition to... Read more

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  • Sep 06
  • Drug Stores and Drugs
  • Chicago, Illinois
  • Wrong Scripts
  • 18

Not a single script has been processed accurately by this company. I am now up to 18 different meds now, mainly because need multiples to do the same treatment a single pill used to do but wait, they don't cover that pill because too costly. When is it that 5 drugs to do the same that 1 does, is a cost savings? If they could at least get 1 script right, without me having to call and speak to a... Read more

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  • Sep 03
  • Drug Stores and Drugs
  • Makati City, Manila
  • Medical Prescription
  • 28

I am disgusted by the attitude of your so called representative for on-line prescription service. She was rude, condescending and refused to listen, only talk. She talked over me as I attempted to ask a question. She raised her voice at me when I repeated my question. She read to me all the info available on-line that I already knew, wasting my time. When I asked when I could expect my order, she... Read more

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  • Aug 27
  • Drug Stores and Drugs
  • Taunton, England
  • Medication Filling
  • 1
  • 1
  • 34

OptumRX; whom is contracted with United Health Care, which has denied the filling of my medication. The Medication Brand-Dilaudid/Generic-Hydromorphone 8MG, 120 tablets is covered under my Medicare Part D plan. The medication Hydromorphone 8MG has been successfully covered by my Insurance provider, and successfully processed and filled by OptumRx on 05/16/2014, 06/09/2014, and 07/07/2014. ... Read more

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  • Aug 16
  • Drug Stores and Drugs
  • Prescription
  • 1
  • 1
  • 92

OptumRx is useless. My doctor submitted a prescription electronically to OptumRx 15 days ago. After 8 days of not receiving the Rx, I called OptumRx and got disconnected 4 times in a row. I then submitted an online query to OptumRx about the prescription and didn't get a reply. Two days later I called and got a representative that had me on the phone for (I kid you not) 1 hour to tell me they... Read more

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  • Aug 02
  • Drug Stores and Drugs
  • Carlsbad, California
  • Mail Order Pharmacy
  • 51

The first f-up by optum was when they became United Healthcare online pharmacy. My doctor submitted my prescriptions on a Friday and Optum took over on the following Monday. They transferred all information but the new prescriptions. Due to the type of med, I my Dr must submit new prescription every 3 months. I work at a secure location and am unable to contact Optum during regular business hours... Read more

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  • Jul 23
  • Drug Stores and Drugs
  • Credit Card Charge
  • 36

OptumRx claims that if a Doctor Electronically submits a prescription they are mandated by law to fill, send, and charge your credit card. I have been sent and charged for more than 1 prescription that I am not on, and did not request. I received a product recently and was informed that they could not refund me until they receive it back. I returned it and I am still waiting 2 weeks for a... Read more

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  • Jul 21
  • Drug Stores and Drugs
  • Mail Order Pharmacy
  • 35

OptumRx has screwed up every single order I have placed during the last year. Why I keep going back amazes me. I will never order through them again. I've had it. Everything that could go wrong, has gone wrong. I've tried to complain to United Healthcare and OptumRx management and never get anywhere. I tried to give them a second, third, forth- even fifth chance! I wish they would get their act... Read more

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  • Jul 20
  • Drug Stores and Drugs
  • Incopetent Service
  • 1
  • 1
  • 41

It would take a long essay to detail my experience with OPTUM but the short version is: I was away from home for 4 months, thinking that getting my med by mail would be the best option. I swear I called them at least 30 times getting answers like: we need special order from doctor(did it), it will be mailed overnight (did not come for over a month), we need verification from insurance ( insurance... Read more

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