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  • Customers like
    • Savings1
    • 2 helpful reps1
  • Customers don't like
    • Incompetent employees11
    • Complete lack of honesty10
    • Order fulfillment8

  • Jul 04
  • Drug Stores and Drugs
  • Prescription Drug
  • 7
  • REVIEW RATING 4/5

This so called Pharmacy has gotten 1 of my scripts wrong, refuses to admit it, refuses to take care of situation, even after dr has cld several times with info, they still fill med wrong & then I run out of meds, have to pay full amounts at local pharm if I can even get them filled since optum filled for 3 months. They Never get back with you if you leave messages on the website, when you... Read more

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  • Jul 03
  • Drug Stores and Drugs
  • Portland, Oregon
  • 8
  • REVIEW RATING 4/5

I had so many problems with this company it was A nightmare. My wife and I are with Kaiser Permanente now. What A difference in professionalism. The part that annoys me the most is that the government, (over payed do nothings) that are supposed to oversee,especially the health care of the people allow this company to carry on business as usual. They will end up killing A bunch of their patience... Read more

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  • Jun 24
  • Drug Stores and Drugs
  • Seattle, Washington
  • Gabapentin
  • 1
  • 1
  • 18
  • REVIEW RATING 4/5

Just 2 that I know of meds that I get I am wondering if they even work! Gabapentin is supposed to stop my nerve pain and I have been on Optumrx's Gabapentin now for 2 weeks an my nerve pain is back. Also oxebutin. It is not doing the job it was supposed to do. I called my last pharmacy and asked about reliability. There is some regulation on Drugs sold in America but she was unsure as to this... Read more

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  • Jun 22
  • Drug Stores and Drugs
  • Detroit, Michigan
  • Prescription Filling
  • 35
  • REVIEW RATING 4/5

Optumrx are the worst pharmacy that I ever had to deal with. Every time I fill a prescription there is an issue. Then when I ask to speak with someone higher up. They tell me there is no one to help with my issue or they put a manager on the phone that is rude and nasty from the moment they take over the phone call. When I call her out on the rudeness and ask for the corp info. She tells me corp... Read more

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  • Jun 18
  • Drug Stores and Drugs
  • Prescription Filling
  • 19
  • REVIEW RATING 4/5

Nurse called them with a presecription. they didn't understand it so they started filling it but then just quit. didn't bother to notify the nurse, doctor's office or the patient. three days go by. no drug shows up. patient calls optum and gets a big fat excuse for their incompetent idiocy. nurse calls again. patient calls again, and gets a promised delivery date. guess what? Another lie. One... Read more

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  • Jun 10
  • Drug Stores and Drugs
  • Roswell, Georgia
  • Prescription Medications
  • 45
  • REVIEW RATING 4/5

06-10-2015: I called to check on my order only to find that it was still being processed. I had verified that my MD order had been received on 06-01-15. I told them that due to an increased dose, it was going to run out sooner than planned. I was told that it was OptumRX's plan that it takes 10-12 business days to process an order then another week to 10 days for delivery. I have paid in the... Read more

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  • May 23
  • Drug Stores and Drugs
  • Las Vegas, Nevada
  • 57
  • REVIEW RATING 4/5

it's taken a few calls to optum rx customer care to realize it's actually a COMPANY CARE call center. the relationship between them and senior deminsions, from this participants' point of view, is, deceive the customer, get as much money for their companies. their tactic is to get the customer to chase our tails and never get anything resolved without some delay. yes we get frustrated but don't... Read more

Was this review helpful? 2 0
  • From mobile
  • Optumrx
  • May 15
  • by anonymous
  • #636574

Can't get on the website, always being put on hold and then get cut off by phone, they don't know what your talking about when you call. Now i'm very, very pissed. Add comment

  • From mobile
  • Optumrx
  • May 14
  • by anonymous
  • #636108

They do not know what they are doing lie after lie but they sure charge your credit card Add comment

  • May 12
  • Drug Stores and Drugs
  • Medication
  • 69
  • REVIEW RATING 4/5

I have had medication sent without me authorizing. I have ran out of medication so I had to have medication filled at a retail pharmacy which of course more expensive. Every time I get a different answer even if it is about the same thing. Customer Service is rude. I had a time I was talking to a representative and she said "I like to go home to" which she was talking to her co-worker. I was like... Read more

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