OptumRx Complaints and Reviews

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OptumRx
Main address: 2300 Main Street 92614 Irvine CA
1 800 788 4863, ,
  • 46+1 mobile complaints
  • $16.2K claimed losses
  • $337 average
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  • Aug 27
  • Drug Stores and Drugs
  • Taunton, England
  • Medication Filling
  • 1
  • 1
  • 13

OptumRX; whom is contracted with United Health Care, which has denied the filling of my medication. The Medication Brand-Dilaudid/Generic-Hydromorphone 8MG, 120 tablets is covered under my Medicare Part D plan. The medication Hydromorphone 8MG has been successfully covered by my Insurance provider, and successfully processed and filled by OptumRx on 05/16/2014, 06/09/2014, and 07/07/2014. ... Read more

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  • Aug 16
  • Drug Stores and Drugs
  • Prescription
  • 67

OptumRx is useless. My doctor submitted a prescription electronically to OptumRx 15 days ago. After 8 days of not receiving the Rx, I called OptumRx and got disconnected 4 times in a row. I then submitted an online query to OptumRx about the prescription and didn't get a reply. Two days later I called and got a representative that had me on the phone for (I kid you not) 1 hour to tell me they... Read more

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  • Aug 02
  • Drug Stores and Drugs
  • Carlsbad, California
  • Mail Order Pharmacy
  • 41

The first f-up by optum was when they became United Healthcare online pharmacy. My doctor submitted my prescriptions on a Friday and Optum took over on the following Monday. They transferred all information but the new prescriptions. Due to the type of med, I my Dr must submit new prescription every 3 months. I work at a secure location and am unable to contact Optum during regular business hours... Read more

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  • Jul 23
  • Drug Stores and Drugs
  • Credit Card Charge
  • 31

OptumRx claims that if a Doctor Electronically submits a prescription they are mandated by law to fill, send, and charge your credit card. I have been sent and charged for more than 1 prescription that I am not on, and did not request. I received a product recently and was informed that they could not refund me until they receive it back. I returned it and I am still waiting 2 weeks for a... Read more

Was this review helpful? 1 0

  • Jul 21
  • Drug Stores and Drugs
  • Mail Order Pharmacy
  • 28

OptumRx has screwed up every single order I have placed during the last year. Why I keep going back amazes me. I will never order through them again. I've had it. Everything that could go wrong, has gone wrong. I've tried to complain to United Healthcare and OptumRx management and never get anywhere. I tried to give them a second, third, forth- even fifth chance! I wish they would get their act... Read more

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  • Jul 20
  • Drug Stores and Drugs
  • Incopetent Service
  • 1
  • 1
  • 29

It would take a long essay to detail my experience with OPTUM but the short version is: I was away from home for 4 months, thinking that getting my med by mail would be the best option. I swear I called them at least 30 times getting answers like: we need special order from doctor(did it), it will be mailed overnight (did not come for over a month), we need verification from insurance ( insurance... Read more

Was this review helpful? 0 1

  • Jul 12
  • Drug Stores and Drugs
  • Chicago, Illinois
  • Optum Rx
  • 19

they define care rather than your doctor. doctor prescribes one medication but they won't cover it. They substitute, without telling you, another medication ignoring allergies. So now stuck with 3 month supply of worthless medication and have to pay full price for original med. Even when bring list of meds covered to doctor, mid year they change policy and a drug you were on is no longer covered... Read more

Was this review helpful? 0 1

  • Jul 08
  • Drug Stores and Drugs
  • Langhorne, Pennsylvania
  • Prescriptions
  • 25

Got an e-mail 6/23 that they got my order for a refill . I'll get my meds in 7-10 days. Called on 7/3 have not got my meds. They told me to go to my dr and get samples!!! Told them tomorrow is July 4 & my dr is not there on weekends .oh was the answer.then they sent my meds u.p.s. Not us mail? Still did not get them until 7/8 15 days. They cashed my ck. on 6/24!! I will use the local cvs from... Read more

Was this review helpful? 1 1

  • Jul 01
  • Plastic Surgery
  • Mail Order Prescriptions
  • 42

OptumRx is by far the worst mail order drug company I have ever come across. The fact that they have a department called "Customer Service" is a joke. I have dealt with these people for almost a year (at least 30 phone calls) and I can honestly say that not one of those contacts had a satisfactory result. Every time (except once) I asked to speak to a supervisor I was told to stay on hold and... Read more

Was this review helpful? 2 1

  • Jun 22
  • Drug Stores and Drugs
  • Columbia, Maryland
  • Prescribed Meds
  • 31

My doctor authorized a refill of a medication that I was currently taking by them and decided to send me a totally different generic brand. I called them and asked why I got that medicine they blamed it on my doctor. I took the medicine because I didn't have anymore left. I agreed to refill the medication. Two weeks left in the current prescription I develop side affects such as numbness... Read more

Was this review helpful? 0 1
 
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