1.4
  • Order fulfillment3 votes
  • Half wits1 votes
  • lack of honesty1 votes
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  • Dec 18
  • Drug Stores and Drugs
  • Harrison Township, Michigan
  • 8
  • REVIEW RATING 3/5

I have no complaint about the prescription or customer service I have been receiving for the last 20 years. Very knowledgeable staff, and have always received my prescriptions as requested. It is the automated phone system. Not that i mind the process, but the recordings are constantly skipping, and it is not set up in a friendly manner/ You end up on the phone for 5 minutes just trying to get... Read more

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  • Dec 17
  • Drug Stores and Drugs
  • Pain Medication Prescription
  • 24
  • REVIEW RATING 3/5

I am on Pain Management due to inoperable growths on my spinal cord things are not well with me. I have been on Pain management for 18 months and Optum RX is the prescription insurance I have been given with my healthcare plan. I sent them a prescription for mail order for a 1 month supply of my pain medication which records also indicate I have been filling exclusively through my... Read more

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  • Dec 11
  • Drug Stores and Drugs
  • Durham, North Carolina
  • Lantus Refill
  • 36
  • REVIEW RATING 4/5

I went online and ordered one refill for my Lantus insulin. I was shocked that within 2 days (usually takes much longer) my insulin arrived. Well not only did my insulin arrive but so did 4 other refills that I did not order. I was charged a $20 copay for two of them. One medication costs $2,300 and the other insulin brand that I did not order costs over $1,000. They tried to make me believe... Read more

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  • Dec 08
  • Drug Stores and Drugs
  • Prescription
  • 36
  • REVIEW RATING 5/5

I don't have a lot to add that hasn't already been said. I'm astonished that something so important as prescriptions vital to health are taken so lightly. They talk to us, say it's all lined out, then say we never spoke with them. They say it's on the way, then when we don't get it and call, say we never ordered it, the Dr never ordered it, we ordered it but we didn't order it right (even though... Read more

Was this review helpful? 3 0

  • Dec 04
  • Health Insurance
  • Denver, Colorado
  • Medicine
  • 38
  • REVIEW RATING 4/5

The past 6 months is has become harder and harder to deal with OptumRX on the phone—hang ups, ignorant and rude employees, annoying robocalls from them. More and more delays in getting necessary drugs. More screw ups. A year ago it was sometimes difficult, but nothing like the quick decline in service. My problem is that other insurers appear to be just as bad from what I can find out on the... Read more

Was this review helpful? 3 0

  • Nov 26
  • Drug Stores and Drugs
  • Nifedipine
  • 45
  • REVIEW RATING 5/5

I have tried since OCTOBER 9 to get a new blood pressure medicine...Nifedipine....order filled by OptumRX. A mailed written prescription was sent. Optum first denied ever receiving it. The physician then faxed an order. Optum then said it had BOTH orders and was "confused." They claim they faxed the physician for clarification but never heard back. The physician now...NOVEMBER 26...called them.... Read more

Was this review helpful? 4 0

  • Nov 14
  • Drug Stores and Drugs
  • Butler County, Ohio
  • Medications
  • 76
  • REVIEW RATING 5/5

I called to get pricing on a med I HAD to get thru Optum (per my crappy insurance). The call center chick told me it would be $90 for a 3 month supply so I placed an order- the prescription was already submitted and approved by my doctor. A couple days later, walah, I receive a one month supply and see Optum charged me the same $90! I call and listen to a supervisor yell that the quote is always... Read more

Was this review helpful? 3 0

  • Nov 04
  • Drug Stores and Drugs
  • Imuran
  • 1
  • 1
  • 73
  • REVIEW RATING 4/5

My fiance' and I had a very unpleasant experience with Optum Rx. My fiance' suffers from a chronic disease and requires Humira and Imuran immediately. The very first contact with the representative, we were greeted rudely and clearly unhappy to assist us. I called the customer representative's rudeness and asked for the supervisor but was denied. The other attempts were made by my fiance'. First... Read more

Was this review helpful? 5 0

  • Oct 29
  • Health Insurance
  • Denver, Colorado
  • Medication Refill
  • 74
  • REVIEW RATING 4/5

I received a refill for the same medication I have been taking since April 2014. This refill is from another different manufacturer than the previous filled medication. After one hour of taking this medication, my ears are ringing. Same dosage as the previous medication. I read both bottles and saw yet again that they were from different manufacturers and different countries. I had a different... Read more

Was this review helpful? 2 1

  • Oct 22
  • Drug Stores and Drugs
  • Insurance Coverage
  • 57
  • REVIEW RATING 4/5

I have been informed that although the pharmaceutical manufacturer of Humira provides "Assist Cards" to patients to cover the very expensive monthly co-pays of $250, United Healthcare (owner of OptumRX) refuses to accept the assist card. This is totally unacceptable! If a manufacturer is able to assist a patient that is otherwise unable to afford the co-pay, it is not in the patient's best... Read more

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