OptumRx Complaints and Reviews

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OptumRx
Main address: 2300 Main Street 92614 Irvine CA
1 800 788 4863, ,
  • 67+1 mobile complaints
  • $16.9K claimed losses
  • $248 average
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  • Nov 14
  • Drug Stores and Drugs
  • Butler County, Ohio
  • Medications
  • 34

I called to get pricing on a med I HAD to get thru Optum (per my crappy insurance). The call center chick told me it would be $90 for a 3 month supply so I placed an order- the prescription was already submitted and approved by my doctor. A couple days later, walah, I receive a one month supply and see Optum charged me the same $90! I call and listen to a supervisor yell that the quote is always... Read more

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  • Nov 04
  • Drug Stores and Drugs
  • Imuran
  • 1
  • 1
  • 44

My fiance' and I had a very unpleasant experience with Optum Rx. My fiance' suffers from a chronic disease and requires Humira and Imuran immediately. The very first contact with the representative, we were greeted rudely and clearly unhappy to assist us. I called the customer representative's rudeness and asked for the supervisor but was denied. The other attempts were made by my fiance'. First... Read more

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  • Oct 29
  • Health Insurance
  • Denver, Colorado
  • Medication Refill
  • 43

I received a refill for the same medication I have been taking since April 2014. This refill is from another different manufacturer than the previous filled medication. After one hour of taking this medication, my ears are ringing. Same dosage as the previous medication. I read both bottles and saw yet again that they were from different manufacturers and different countries. I had a different... Read more

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  • Oct 22
  • Drug Stores and Drugs
  • Insurance Coverage
  • 35

I have been informed that although the pharmaceutical manufacturer of Humira provides "Assist Cards" to patients to cover the very expensive monthly co-pays of $250, United Healthcare (owner of OptumRX) refuses to accept the assist card. This is totally unacceptable! If a manufacturer is able to assist a patient that is otherwise unable to afford the co-pay, it is not in the patient's best... Read more

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  • Oct 17
  • Drug Stores and Drugs
  • Trinity, Florida
  • Medical Prescription
  • 43

I have been dealing with optimum rX for a year now and it's excruciating every time. It takes at least two weeks turn around and that's with a minimum of 1-2 calls each time as well. No one there is on the same page. I have to pay for express (12)per perscription, to get my medication wwithin 10 days of them receiving the scripts. Lastly some of my meds are triple the cost of local non mail... Read more

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  • Oct 15
  • Drug Stores and Drugs
  • Medical Insurance
  • 43

I have to deal with this company every 3 months to get a specialty med and also a mail order achieved. It is excruciating every time. As others have said, there are multiple departments, multiple people you have to talk to (none of which give you the same answer) and constant hold times. Each time I call it is a 30 minute painstaking experience. No one there seems to properly deal with... Read more

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  • Oct 14
  • Drug Stores and Drugs
  • North Carolina, United States
  • Lost Prescription
  • 32

I have been paying $25 every month for medication and just found out I only have to pay $25 every 3 months. They "lost" the prescription my doctor faxed to them, I get lied to EVERY time I call. It takes a month to receive my medication in the mail. I WISH I could use someone else but it's through my work and I don't really have a choice. It amazes me this place is still in business. I have to... Read more

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  • Oct 13
  • Drug Stores and Drugs
  • Prescriptions By Mail
  • 51

I ordered 2 prescription refills online and when I checked to see the status of my order, I noted that my third prescription was filled too, one that I had not ordered. I called Customer Service to ask why this was being sent to me when I didn't order it and was told that it was "ordered online." No it wasn't. I clearly remember ordering my other two prescriptions and not the third because I... Read more

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  • Oct 08
  • Drug Stores and Drugs
  • Mail Order Prescriptions
  • 50

It probably started with a minor technical glitch in the ordering website. Related to pop-ups for auto refill and the system get hung up trying to find prices. Not perfect, but not extraordinary. The result was $170 being charged to my credit card. Not a good thing, but in theory correctable. The inexcusable part is their stone wall policy of saying "Oh, that's the way we received the order,... Read more

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  • Oct 07
  • Drug Stores and Drugs
  • Junction, Texas
  • Horrible Customer Service
  • 32

When you call.... you talk to 5 people with 5 different answers to your question. Tons of lost paper work. Late Rx fills. Cancels orders for no reason. Rude. Calls wrong numbers to leave messages. Last week called to get fax number.... talked to 4 people... the last one answered every question except what I asked for. Asked him if he knew why I called and he said no... really. Horrible... Read more

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