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  • Customers like
    • I saw thou their lies and deception 8
    • Some reps who tried to help 6
    • That they are professional and respectful 4
  • Customers don't like
    • Complete lack of honesty 18
    • Incompetent employees 14
    • Order fulfillment 14

OptumRX basically bullies you into using their mail order pharmacy. After you start using it, they can NEVER get anything right the first time. When my Doctor tries to submit a prescription, they claim they never received it. I have to talk to my Doctor and get them to re-submit, which is NEVER received again. I have to get involved yet again. When I start yelling at Optum RX customer Service agents, miraculously, the order appears as if from thin air. But this process takes at least 2 - 3 weeks. My wife is a diabetic and we have been waiting... Read more

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I signed up with this rx mail order co last fall because there was supposed to be a drug savings compared to my local pharmacy. I filled a 90 day prescription for a cholesterol med and high blood pressure med in late Dec 2015. When I went to refill the prescription the beginning of Apr I received a letter stating it was to soon to fill the script and would have to wait till June. I called customer service and the rep was very accommodating and said that there was a computer glich and the meds would be shipped right away-5 days later a get... Read more

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I sent OptumRX ONE years worth of credit card statements and the claims history downloaded for our, husband and wife, which proves they owe us $110.00. They have continued to bill me $90.00, after hours, days and months on the phone with their customer service, I get a different explaination every single time. I ask for audits - I get more bills! As we continue to pay for this insurance (deducted from husbands paycheck) they now have "frozen" our accounts and will not send any medicine. I think it is time for a class action lawsuit! Read more

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The nightmare began when my husband lost his job on December 15th, 2015. I was under the impression that our current health policy would continue through the end of December. I was wrong about that. I placed an order for my son's extremely expensive growth hormone. It of course was not covered as my policy had ended. In no way do I blame the pharmacy for my insurance coverage being dropped. My complaint is about how they handled everything afterwards. Had I known at the time that my order would not be covered, I would have cancelled the order.... Read more

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This online rx is the worst company I ever experienced! I need my medication immediately cause I'm have a serious situation here. Optum mailed it out for next day air by 10:30am, but they putted a wrong zip code on it!!! Which I have been confirm two times with them! That means I can't get my medication will ship to whatever place that i don't know! So I tried to solve this mistake that they already made. I called in for customer service, poor attitude (name: Shontaye) non helpful. I've been told the specialty department is correctly Closed ,... Read more

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I placed a 90 day order. OptumRX sent me a 50 day supply and charged me for 90 days per my agreement. My doctor called the pharmacy to insure more was needed to last 90 days so that I would receive the correct amount. OptumRX honored the doctor's request and sent out the additional medication to make up for the 90 day supply. The invoice AND Web site indicate a $0 balance. However, mid March there was a $70 charge on my credit card. After 4 calls, and 3 weeks+ I was told that the accounting department had made the charge claiming it was... Read more

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I placed a 90 day order. OptumRX sent me a 50 day supply and charged me for 90 days per my agreement. My doctor called the pharmacy to insure more was needed to last 90 days so that I would receive the correct amount. OptumRX honored the doctor's request and sent out the additional medication to make up for the 90 day supply. The invoice AND Web site indicate a $0 balance. However, mid March there was a $70 charge on my credit card. After 4 calls, and 3 weeks+ I was told that the accounting department had made the charge claiming it was... Read more

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In Jan 2016 I ordered simbrinza eye drops(glaucoma). The cost was $343 for 90 days. in 2015 cost was $152. I returned the unopened prescription as was allowed for a refund so I could get a generic brand. They received it. After 3 weeks and 3 calls to them they did not have an answer why I have not received my refund. The last person I talked to said call your credit card company to have them track the refund. After the credit card company heard my story they started a charge back with Optumrx. In a few days my card was credited back. I... Read more

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I did not want to switch my elderly & ill mom's meds from a local pharmacy to mail order bc i was terrified of a disaster. Well I decided to do it to save money - and I got my disasters. One after another. I spent a lot of time on the phone w them to get the shipping address just right. First time they shipped to the wrong address in her senior village; took a day before the meds were located bc apparently half of the address was cut off. I spent a long time w them on the phone to get the address right. Next Rx they mailed her meds to me - she... Read more

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I called the customer service number three different times. The first time they said to have my local pharmacist call 800-797-9791 and that my policy allows me to get an emergency prescription. My pharmacist call the above number and told them what the problem was. They transferred him to the transfer line and there the recording told them that they were only open Monday through Friday, 9-5. The pharmacist has called several times and cannot get a human being past the being transferred to the pharmacy line. I would have never gone to... Read more

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