OptumRx Complaints and Reviews

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Main address: 2300 Main Street 92614 Irvine CA
1 800 788 4863, ,
  • 64+1 mobile complaints
  • $16.8K claimed losses
  • $258 average
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  • 1 day ago
  • Drug Stores and Drugs
  • Insurance Coverage
  • 7

I have been informed that although the pharmaceutical manufacturer of Humira provides "Assist Cards" to patients to cover the very expensive monthly co-pays of $250, United Healthcare (owner of OptumRX) refuses to accept the assist card. This is totally unacceptable! If a manufacturer is able to assist a patient that is otherwise unable to afford the co-pay, it is not in the patient's best... Read more

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  • Oct 17
  • Drug Stores and Drugs
  • Trinity, Florida
  • Medical Prescription
  • 18

I have been dealing with optimum rX for a year now and it's excruciating every time. It takes at least two weeks turn around and that's with a minimum of 1-2 calls each time as well. No one there is on the same page. I have to pay for express (12)per perscription, to get my medication wwithin 10 days of them receiving the scripts. Lastly some of my meds are triple the cost of local non mail... Read more

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  • Oct 15
  • Drug Stores and Drugs
  • Medical Insurance
  • 22

I have to deal with this company every 3 months to get a specialty med and also a mail order achieved. It is excruciating every time. As others have said, there are multiple departments, multiple people you have to talk to (none of which give you the same answer) and constant hold times. Each time I call it is a 30 minute painstaking experience. No one there seems to properly deal with... Read more

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  • Oct 14
  • Drug Stores and Drugs
  • North Carolina, United States
  • Lost Prescription
  • 14

I have been paying $25 every month for medication and just found out I only have to pay $25 every 3 months. They "lost" the prescription my doctor faxed to them, I get lied to EVERY time I call. It takes a month to receive my medication in the mail. I WISH I could use someone else but it's through my work and I don't really have a choice. It amazes me this place is still in business. I have to... Read more

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  • Oct 13
  • Drug Stores and Drugs
  • Prescriptions By Mail
  • 32

I ordered 2 prescription refills online and when I checked to see the status of my order, I noted that my third prescription was filled too, one that I had not ordered. I called Customer Service to ask why this was being sent to me when I didn't order it and was told that it was "ordered online." No it wasn't. I clearly remember ordering my other two prescriptions and not the third because I... Read more

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  • Oct 08
  • Drug Stores and Drugs
  • Mail Order Prescriptions
  • 37

It probably started with a minor technical glitch in the ordering website. Related to pop-ups for auto refill and the system get hung up trying to find prices. Not perfect, but not extraordinary. The result was $170 being charged to my credit card. Not a good thing, but in theory correctable. The inexcusable part is their stone wall policy of saying "Oh, that's the way we received the order,... Read more

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  • Oct 07
  • Drug Stores and Drugs
  • Junction, Texas
  • Horrible Customer Service
  • 20

When you call.... you talk to 5 people with 5 different answers to your question. Tons of lost paper work. Late Rx fills. Cancels orders for no reason. Rude. Calls wrong numbers to leave messages. Last week called to get fax number.... talked to 4 people... the last one answered every question except what I asked for. Asked him if he knew why I called and he said no... really. Horrible... Read more

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  • Oct 07
  • Drug Stores and Drugs
  • Lincoln, Nebraska
  • Mail Order Prescription
  • 29

So far, so bad. I've never been so frustrated calling somewhere for help. First, the automated computer voice didn't recognize my birthday, which I had to say several times. I finally had to yell it. After I got on the phone with a person, she took forever just to get my name. She obviously did not know her way around the website, since I was on hold several minutes after I asked where I can... Read more

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  • Oct 02
  • Drug Stores and Drugs
  • Scripts Filling
  • 34

Twice now I have sent scripts in to be filled. And twice I have had to call to track them down. In both cases, I received a partial order. Gee, no, I didn't really need the medication I sent the Rx in for...I just wanted to waste a stamp. These idiots are batting 1000 considering I have only sent new scripts to them twice! In the first instance, I waited 3 1/2 weeks AFTER I received the other... Read more

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  • Sep 29
  • Drug Stores and Drugs
  • Medical Prescription
  • 62

i am 65 years old and I too have dropped optumrx after dealing with them and as it has been stated here I dealt with at least 10 reps....from aug 2014; i am newly with medicare and optumrx is one of the us healthcare pharmacies.....i have letters to atty generals of calif and ks, supposedly where optumrx is in business from....today i got a phone call from a shawna who wants me to call her back... Read more

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