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1.4 Based on 151 reviews
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  • Customers like
    • I saw thou their lies and deception 4
    • Savings 3
    • Some reps who tried to help 3
  • Customers don't like
    • Complete lack of honesty 15
    • Incompetent employees 13
    • Order fulfillment 12

I receive Botox injections for migraines 3 times a year. My Dr. wrote a prescription for 200 units instead of 100 units, I and my Dr' tried to correct this. After 4 days, too many hours on the phone and way too many people who obviously didn't communicate with each other, I finally received the 100 units of Botox. Before the order was shipped I had to pay with my credit card. Their machine wasn't working, after several attempts to... Read more

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I tried to complain to OptumRx about an ongoing need of prior authorization. I've been on the medication for more than 7 years and each time they get a new prescription they seem to need a new prior authorization. In voicing my complaint to OptumRx representative on the phone I was told that she could no longer help me if I continued to cuss at her. So they force feed us the bottle-neck policies yet have every excuse to not hear the patient... Read more

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