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First the website was broken for months and never worked. Now it works 1 out of 10 tries. Even then, it sometimes crashes when I try to place an order. And my medication that is supposed to be on automatic refill? Hasn't been refilled for over a month. I have been...
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2.0
I didn't like
  • Being hung up on
  • Website
  • Inability to contact by phone
#1117377
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I think the employees working there are trying to get the job done. But it is obvious that the systems both the web site and the internal systems are a complete mess. Sending requests to the wrong doctors. Rejecting prior pharmacy approvals. The real problem is when...
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1.7
I liked
  • Some reps who tried to help
I didn't like
  • Many phone calls
#1114961
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Every month, its the same thing with OptumRx. Orders take longer, nobody knows what's going on, they lie about my order status. If I call 5 times asking about my order status, I get 5 different answers, but still no order. I pay for overnight shipping. When they...
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#1114894
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OptumRx - Keep sending scripts i have cancelled

OptumRx
#1090491
2.2
Details
They finally stopped sending meds but still are billing me for meds I did not order. Offered to send back all that they sent me and I can no longer take. Was good until software update earlier this year...now I cant get my meds for stroke and high blood pressure...wife has orders to sue if I die for lack of meds.
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OptumRx - Price of Adderall, name brand

OptumRx
#1042878
1.0
Details
The cost of name brand Adderall last month was $352.99 this month the price has just gone up to $576.79.How can this be legal.What is the justification for this?Unbelievable, who is responsible for this?I'd really like to know.If anyone knows the ansewer to this please let me know
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Short Review on April 25, 2017

OptumRx
#1038966
5.0
Details
Dominque was professiknal, awesome customer service.
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Optumrx Prescription Refill Review

OptumRx
#1034382
1.0
Details
They always quote me the full amount of the drugs when I order them. They say that the full amount will be charged to my credit card instead of the $5 co-pay. They are incompetent beyond anyone's expectations.
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Customer service
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Prescription Services
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Product or Service Quality
Staff
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Value for money
Website
To days ago I discovered I didn't have enough meds to last until I could arrange for mail order from Optumrx. My doctor prescribed usual meds to optum and an overide to my local pharmacy to cover me until meds could be mailed. Optum allowed one med to be filled but...
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#1113942
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The Optum RX website, devoted to providing their customers with the ability to order prescriptions on line, has been non-functional for almost 2 months. They have committed CORPORATE HARA KIRI. I have never experienced anything like this. This is by far the most...
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#1113335
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I have now been denied TWICE for a generic prescription that is FDA APPROVED as a treatment option for my diagnosis. They don’t have it listed as an approved treatment option in *THEIR* record books so therefore, I’m not covered. ORx is also claiming it isn’t FDA...
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1.0
#1113322
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Too bad i have to waste even a single star on Optum; it implies there may be a marginal degree of competence that simply doesn't exist there. The decision making process ignores medical facts from physicians; "customer service" agents recite denials from scripts...
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1.0
#1112597
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First order--no problems. Second order a nightmare! She said they had my address down incorrectly. I Googled it--that was THEIR address in Kansas & I'm in Arizona! She put me on hold 5 times, asked someone for help, more time on hold, then she said she'd expedite my...
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1.7
#1110887
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I had the same problem with a medication list in their forumaly with no mention of a prior approval even though my Doctor sent 2 prior approval to them. I was finally able to get a supervisor and calmly told her that 1. They are in voliation of the contract they have...
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1.0
#1107265
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It's more than a month now. At first, I was able to access the website, but the only medicines showing on my home page were for prescriptions that had long ago expired. After numerous phone calls, I was able to access the website, but only one of my six prescriptions...
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1.0
#1106516
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