OptumRx
Reviews and Complaints
The worst service!
im trying to order Ditiazem 240 mg capsule, its been over a month! tal to several customer service representative, one say that i will recive the pill before march 10 another one say that i need to go tocvs, another one say yhe doctor never ordere it!
another one hang up on me!
since the doctor double my dose from 120 mg to 240 mg ,now im out of the pills! and no one give a darn about it, now today a lady name C.J.
SAY THAT IT WILL ARRIVE BETWEEN TUESDAY MARCH 8 AND THERSADY MARCH 10, IN THE MEANTIME I TOLD HER THAT IM OUT OF THE MEDICINE! SHE DOESNT CARE!
I THINK AT THIS POINT I NEED TO GO TO A DIFFERENT FARMACY!
BY THE WAY ON MARCH 22 I RECIVE A TEXT FROM OPTUMRX THAT DILTIAZEM 240 MG CAPUSULE WAS ON THE WAY TO ME, ORDER NUMBER 49470**** .
Anyone know where the order is?
Vittorio Di Benedetto
- Nada zero they are beyond despicable
- Encountered the same problem twice already
- Would select no stars if i could
- Liers
- Problem solving
Preferred solution: Deliver product or service ordered
User's recommendation: never
WORST CUSTOMER SERVICE
I have spent close to 3 hours on the phone w/OptumRX that I will NEVER get back. They have provided the worst customer service over 5 different phone calls.
I don't have enough space to write in detail everything that's happened but they are incompetent and completely unequipped to handle basic questions and requests. They give incorrect information, say they are putting you on hold and then hang up on you, make you call back several times, put you through a whole process that turned out to be TOTALLY UNNECESSARY and then proceeded to try and tell me why I was WRONG and didn't understand the process or that I had a "miscommunication" w/another rep. They say they have contacted my doc several times and to contact them (which I did twice) and then I finally asked what # are they sending the request to and it's the WRONG FAX #, even though I went over all details w/the previous customer service rep that supposedly corrected all the info in the system as we walked through it.
Today the 2nd rep I spoke to (after the 1st rep hung up on me when all he was supposed to be doing is verifying the fax # of my doc), told me she couldn't find the doc in the system, then when she finally did after she decided to do a Google search, I walked her thru it for 5 mins and she said she "couldn't click on it" so couldn't verify any of his info. WHAT?
I can't even begin to explain how frustrating this whole thing has been.
And then everytime you hang up the rep assures you "this will be done right this time" just to find out it didn't get done correctly. Not to mention you have to tell your whole life story every single time I call and speak to a different rep.
United Health Care should get it together and STOP using OptumRX as I had this same terrible experience w/them 5 years ago which then assured me that I will NEVER use them. But for this required RX, I was backed into a corner. What an awful system we have.
Who knows if I will even get my stuff in the mail after all of this?
What happened to the days when you were paying some for a service and them treating you right?
This is why I have always been against Mail Order RX services but am not forced to w/an RX that won't go generic. Saving $$'s has pushed me to this point but now I regret it, even if I am saving $$.
User's recommendation: AVOID AT ALL COSTS
A delay in receiving my medications
Terrible customer service
On 1/24/22 I called and requested and paid for meds to be shipped next day delivery instead of regular mail. The meds were to be mailed on 1/25/22 regular mail arriving 4-6 days after date of 1/25/22.
These meds were for my wife and were needed by 1/26/22 because she had run out of her meds.Meds did not return as promised so I called on 1/27/22 and talked to supervisor Renee who verified above meds has not been shipped as promised and paid for as described above.After 4 hours of my time with multiple calls the issue was finally resolved.The meds above finally arrived five days after sent me Optimax. This is all supported by their recorded messages I asked Supervisor Renee to discipline the so called customer service and inform me was took place As of this wrong NOTHING whats new Any questions contact me on my cell 254-495-****
User's recommendation: Ask for supervisors to handle requests
Missing script called in December 6
User's recommendation: Good service
Tired of them sending me meds before I need them.
User's recommendation: Look elsewhere.
CHANGE IN COST OF PRESCRIPTION
User's recommendation: BEWARE AND DOUBLE CHECK
Bad customer service
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Clemente, CaliforniaDenied needed med.
My name is Rebecca Mangan. I worked for Walmart for 3 and a half years.
I had been taking the medications Paroxotine and Yaz for about 15 years for my Premenstrual Dysphoric Disorder (PMDD). Your insurance company doesn't cover Yaz, so I tried to get prior authorization for at least a percentage of it to get covered. It was denied. The appeal was also denied.
I explained that I tried the generic. I have a scar on my face from passing out. Yaz is the only birth control that is approved for PMDD. PMDD is so rare that your appeals department may not understand the seriousness of it.
Since being off Yaz I have been fired from Walmart. Women with PMDD have trouble keeping jobs. I did great on the Yaz for many years. This is the first time in my life being fired at the age of 44.
Now with untreated PMDD I had to find a new job. I left that job early with an lie because not many people understand PMDD. I am welcome back at my new job, but can I handle it? I tried to kill myself.
I really desire to be dead, but don't have the guts to kill myself. Why am I telling you all of this? My downward spiral all began because I was denied the proper medication. I wasn't in Yaz all those years because of personal preference.
I have a serious disorder that impacts every aspect of my life. It would be nice if you could call Walmart and take the blame to clear my record, but I don't think you'll do that. So the best thing you can do is instruct your employees about the seriousness of PMDD. They could take the clients needs more seriously.
My life is in shambles right now due to untreated PMDD due to your insurance company's decision. I'm shocked I didn't get fired sooner, but I was a good worker. You might never deal with another woman with PMDD. It wouldn't have broke your bank to help out one woman with a desperate need.
Even covering part of the cost would have helped.
Please educate your staff on PMDD, and listening to the needs of clients. My Dr wouldn't make a request that wasn't necessary.
User's recommendation: If you can't get your needed medication covered. Order from Canada.
Absolutely bombastic service from both "Home Pharmacy" & "Specialty Pharmacy".
Just spent 1 hrs./ 35 minutes trying to get refill of a drug I have been using for several years. Re-authorization for every six months is an insurance scam, as the Rx itself is good for a year.
United HC did not "approve" my doctor's re-authorization, without an obligatory denial.
I am a part D Medicare customer with their parent firm United Healthcare (AARP).
It should be prohibited for insurance companies to own pharmacies that would be covered under their policies.
I am too aggravated to detail the mis-handling of my Rx which I started to have refilled more than two weeks ago.
Their staff at their two pharmacies are not trained in their own procedures. I was four times transferred, between the two, as each said the other handled my specific Rx.
Insurance firms build silos just to thwart policyholders for reasonable service.
I would suggest consumers NOT USE this firm. I will go elsewhere in 2022 when Medicare renewals are open.
It is far too aggravating to go theough their
Preferred solution: Apology
User's recommendation: Go elsewhere for Part D unless you like aggravation & wasted time.
Liars
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer*** customer service
- Delivery and price
- Convenience and price
- No one speaks english
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCalled for refills - got a pitch for Life Alert.
- Convenience of pharmacy-by-mail
- Sales of other product
Preferred solution: Easier and faster access and no pitches for products.
User's recommendation: Never had a problem before this. Make sure you have the correct phone number.
"This drug is a plan exclusion."
POOR POOR POOR CUSTOMER SERVICE
User's recommendation: Better Customer Service
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