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1.4 Based on 190 reviews
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  • Customers like
    • Some reps who tried to help 4
    • I saw thou their lies and deception 4
    • That they are professional and respectful 3
  • Customers don't like
    • Complete lack of honesty 15
    • Order fulfillment 14
    • Incompetent employees 13

I SO agree with the complaint from JazznJavaSF. I, too, used Prescription Solutions for many years until the were taken over by OptumRx and I never - or seldom - had a problem. Now, every month I get closer to having a heart attack, panic attack, hiatal hernia attack and any other attack available to me after dealing with these people. I kid you not, EVERY month involves at least 4-5 phone calls. I even wrote to the CEO and let him know... Read more

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After OptumRx took control of United Health, they started to drop pharmacies from their networks citing they want a closed network. No offer of contract was even allowed. This happened to NYS Medicaid Choice programs and Oxford. In the case of Oxford, no notice was given. NYS Medicaid was contacted and said that they have no control over OptumRx's decision. Bottomline is that OptumRx is competing with the other major insurance companies to grab... Read more

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