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Ordered a VERY expensive drug that is completely unaffordable in a 90-day supply. I only wanted a 30-day supply, as in one month. Received a 90-day supply, and the out-of-sight cost was charged to my credit card. I complained. Needed the money desperately for something...
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1.0
#1132457
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Asked for a refill of Ventolin; previously shipped to me without co-pay, and, as is usual with their website, no pricing information was available. Looked online and saw they charged my card $296 [something Walgreen's has for about $50]. I have not yet received the...
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1.5
I didn't like
  • Policies
#1131358
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Pros: The mail order pharmacy has good prices. (That pretty much covers it.) Cons: Never, ever, change your prescription dosage in any way shape or form. Eventually (a week, or two or three) your doctor's (legal) prescription will be reviewed by their staff of...
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1.5
I liked
  • Your unhappy should have more than one choice
#1130845
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OptumRx - Try to see if my Odette is in process . One says hold

OptumRx
#1133308
3.0
Details
Order. Is my order complete
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OptumRx - Worst customer service

OptumRx
#1123993
1.0
Details
Called in for preauthirazation infirmation. Gave 3 differwnt stories from 3 seperate reps. Depe ding o. which rep you vet determines the answer.
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OptumRx - Great customer service

OptumRx
#1120555
Had to give new credit card in9fo.
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OptumRx - Keep sending scripts i have cancelled

OptumRx
#1090491
2.2
Details
They finally stopped sending meds but still are billing me for meds I did not order. Offered to send back all that they sent me and I can no longer take. Was good until software update earlier this year...now I cant get my meds for stroke and high blood pressure...wife has orders to sue if I die for lack of meds.
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Have not been able to login to website for past six weeks. Long time customer with previous access. Numerous calls and several cases opened to fix issue. No response to most, last response says issue fixed-it is not. Most reps incompetent, some really tried to help but...
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1.9
I liked
  • Some reps tried to help
I didn't like
  • Most reps not trained or compentent to solve issses
#1129272
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Ditto! How does the State of Michigan Public Schools Retiree Prescription benefit plan justify having a Pharmacist dictate what my medications my medical Specialists can prescribe for me? I feel that the State of Michigan has strategically set retiree prescription...
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#1128814
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I never had a maintenance RX until this year. Insurance did fine with the 30 day initial RX at CVS. Optum RX refused to provide the CVS 30 Scripts going forward and I had no choice but to register with their "Automatic" On-Line program. I did receive the first 90 day...
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#1126294
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This is the worst company I’ve ever dealt with. It was IMPOSSIBLE to get the whole thing set up and I tried calling and everything but THAT didn’t work. Website is TERRIBLE. Got prescription that I NEED to take daily but they completely screwed it up. Finally just went...
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1.9
#1125846
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I have had my phone number for a year now and as of the last month and a half I have been getting automated phone calls for a customer of theirs. I am not a customer nor have I ever been, yet the automated system continued to call. They even gave me details of a...
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#1124213
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First of all I have been trying to sign in to get my prescription, and I get "Page Unavailable" time and time again. Site is down. Second, they charge more for prescriptions with insurance than you can them without insurance. Two examples, Jublia for toe nail fungus....
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1.4
I didn't like
  • Pricing
#1124135
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A couple of my prescriptions cost more than I want to pay. Their website gives an alternative low or no cost substitute. None of their substitutes are low cost after talking to an agent and some prescriptions they don't carry. My Doctor doesn't know how to prescribe...
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#1124026
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