Not resolved
Product or Service Quality

They did not renew my thyroid medication because they did not have my credit card. We were told we would have nothing to do and our prescriptions would automatically be renewed!

So, when i called optumrx to asked when it would arrive,they said they would rush it out within 5 days. So i had my doctor call in a five day prescription. My medication did not come in 5 days and my doctor was away for a week. I received a notice that my prescription could not be filled the same day it arrived 10 days later!

Very poor service and very disappointed. My husband has also not received his medication even though he gave them his credit card!!

Product or Service Mentioned: Optumrx Prescription Refill.

Reason of review: Order processing issue.

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