Optum Rx's newly implemented automatic reordering of your Meds, "Even If" You Didn't Place An Order For Them, Is Abysmal to say the least. They Out of the blue decided to set my husband's Meds up on Automatic Renewal.
Without OUR Knowledge or Consent. Then Billed Us $125 for Meds We NEVER Ordered. When I called them it was "still in progress," but I had Already Been Charged, So They'd Be Able To Cancel It. But Didn't Know "When Refund Would Come!" I was an Auditor in an Accounting Office, so I Know It Can Be Done Instantly!
With a little bit of effort of course. I was informed, "They'd do their best to cancel the order, and refund me. But I Don't Know When The Refund Will Come Through." Well, I know how it works because I was an auditor. It just takes a little bit of effort, and Wanting To Help Correct Your Company's Erroneous Charges, For Orders We Did NOT Place!!!
So I Know It Can Be Done.
No promises were made about WHEN it would be!!! Must be nice to use Other People's Money to make money for Their Company.
Product or Service Mentioned: Optumrx Prescription Refill.
Reason of review: Problems with payment.