Not resolved
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
0 comments

I initually ordered my medication online at their suggestion – to save money. They gave me a reasonable price.

After my order was placed they emailed me requesting I issue payment for the meds. The payment they required was more than double their original quote. After listening to her explain the prices fluctuate – I gave them my credit card to order my meds. I MADE CERTAIN I was clear it was for 90 days.

When I get my bank statement, they had taken out 2 different withdrawals – totally $150 which was $115 more than the initial quote. I called to complain and only after much discussion did they agree to refund my money. I offered to return their product but I was assured that was not necessary as the fault was their own. Now it’s been 7 days with no refund and no communication.

I called a 3rd time – to find their account department will issue a partial refund but I have to pay $15. Handling fee for them to do so. Meanwhile No one can tell me what happened. I will never use this company again.

I have asked to speak to management but apparently management does not deal with customers nor customer service, as I have been unable to speak to anyone with authority. I have notified the Better Business Bureau and Chase bank of their unethical practices

Review about: Optumrx Prescription Refill.

Reason of review: Problems with payment.

Monetary Loss: $111.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like