Not resolved
Insurance Plans Acceptance
Prescription Services
Product or Service Quality
Turnaround Time

they have denied a claim for medication that my doctor sent in - same dose and type that I have used for years. Every time we call they say something else - another reason or excuse.

Twice they have called and said it is ready to - we call and then they again say the order is declined - and cannot explain why we were called and told it is ready. Apparently no complaints or dispute resolution dept.

you can appeal but it takes 30 days???

I have no clue how to get them to comply with a doctors order - someone in the pharmacy gets to play god and decide that the doctor does not know what he is doing. How is that legal???

Product or Service Mentioned: Optumrx Prescription Refill.

Reason of review: terrible customer service.

Monetary Loss: $200.

I didn't like: Never get an answer override doctors orders.

Company wrote 0 public responses to the review from Jul 25, 2016.
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