Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

First the website was broken for months and never worked. Now it works 1 out of 10 tries.

Even then, it sometimes crashes when I try to place an order. And my medication that is supposed to be on automatic refill? Hasn't been refilled for over a month. I have been trying to contact them but they don't give out a telephone number anymore.

Now you have to click a button on the website to have them call you. They do, but then put you on a silent hold for several minutes and then hang up.

There is basically no way to reach them. I am having my doctor call my prescriptions in to the local CVS from now on because it seems that OptumRx doesn't want my business.

Review about: Optumrx Website.

Reason of review: Order processing issue.

Preferred solution: Deliver product or service ordered.

I didn't like: Website, Inability to contact by phone, Being hung up on.

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