First the website was broken for months and never worked. Now it works 1 out of 10 tries.
Even then, it sometimes crashes when I try to place an order. And my medication that is supposed to be on automatic refill? Hasn't been refilled for over a month. I have been trying to contact them but they don't give out a telephone number anymore.
Now you have to click a button on the website to have them call you. They do, but then put you on a silent hold for several minutes and then hang up.
There is basically no way to reach them. I am having my doctor call my prescriptions in to the local CVS from now on because it seems that OptumRx doesn't want my business.
Review about: Optumrx Website.
Reason of review: Order processing issue.
Preferred solution: Deliver product or service ordered.
I didn't like: Website, Inability to contact by phone, Being hung up on.