The prior authorization team is horrible! I have been trying unsuccessfully to get approval for a medication I have successfully been on for years.
My doctor submitted the approval form and Optum denied it. The appeal is a long and lengthy process.
A patient shouldn’t have to jump through hoops to get meds that they know they need and the doctor has been prescribing. They need to get their act straight before somebody gets seriously ill from their negligence!
Product or Service Mentioned: Optumrx Prescription Refill.
Reason of review: Order processing issue.