Every prescription or refill turned into a fiasco of biblical proportions. I can't stand it.
I have to make multiple phone calls and my doctor is expected to make multiple phone calls (and get put on hold for 15 minutes or more) because these people can't get their act together. I've gone weeks without my medications. They always blame the doctor.
You can never speak to an actual employee of OptumRx. Every call is filtered through a call center. These people only know what is on the computer screen in front of them. They have no background in medicine, pharmaceuticals or healthcare benefits and they are able to help you. Their next call is probably roadside service for Triple-A.
I'm going back to my old pharmacy and pay the co-pay monthly instead of quarterly. The aggravation is not worth it.
Product or Service Mentioned: Optumrx Prescription Refill.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
I liked: Lower co-pay costs, Convenience of pharmacy-by-mail.
I didn't like: Lack of honesty, Call process, Poor communication, Evasive response to customer inquiries, Blaming the doctor for optumrx problems.