I had called the company and got some lady with a dog barking in the back ground. I was told by tge company that they use people who are a third party of the company.
They work for the company at home!!
Make sure when you call, you ask if they are at the company or at home.
I never talk to any of them from home. Thats dangerous to give them your personal information when they work from home but tgats Optum Rx for you