Not resolved
Customer service
Prescription Services
Product or Service Quality
Turnaround Time

You could ask the same question of Optum RX every day of the week and you will be given 7 different answers. If they make a mistake they will not follow through and correct it.

They cannot be trusted and I would say that they are definitely not trained very well because no one is on the same don't know what to believe. Told me for three days in a row that scripts would be here on a certain day only to find out it would arrive three days later. Would not help by sending out overnight to get us through the 3 days. Everyone makes mistakes but Optum RX NEVER will correct it.

If they do make a mistake they have attitude sorry we can't help're on your own....Nothing they can do? Really?

Reason of review: Poor customer service.

Monetary Loss: $35.

Preferred solution: Complain to United Healthcare and hopefully they will see the error of their ways and pursue other pharmacy to replace Optumn RX.

I didn't like: Inability to correct their mistake.

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