You could ask the same question of Optum RX every day of the week and you will be given 7 different answers. If they make a mistake they will not follow through and correct it.
They cannot be trusted and I would say that they are definitely not trained very well because no one is on the same page....you don't know what to believe. Told me for three days in a row that scripts would be here on a certain day only to find out it would arrive three days later. Would not help by sending out overnight to get us through the 3 days. Everyone makes mistakes but Optum RX NEVER will correct it.
If they do make a mistake they have attitude sorry we can't help you....you're on your own....Nothing they can do? Really?
This reviewer shared experience about poor customer service and wants this business to "complain to united healthcare and hopefully they will see the error of their ways and pursue other pharmacy to replace optumn rx" as the author lost $35. The author is overall dissatisfied with OptumRx. The most disappointing about optumrx prescription filling from OptumRx was inability to correct their mistake Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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