Received an email 4 days after submitting my prescription stating there was an issue with my order. Turned out their website is once again screwed up due to site maintenance (they can never tell you when it will be working again; they tell you “to just keep checking...Read more
Received email instructing me to call OptumRx, as there was an issue with my order. No problem, just needed to update CC. Four days later, same thing; seems the idiot CSA I dealt with first time did not update my CC correctly. So second CSA acknowledged that and...Read more
I didn't like
- Customer service agents
OPTUM Rx DOES NOT FILL ANY PRESCRIPTIONS ON THE WEEKENDS, per my conversation today 12/3/17, with SEQUATT, in the Escalation Department in Kansas. The data entry department and the fulfillment (pharmacy) departments are closed on the weekends!!!!! Since you can’t be...Read more
OptumRx - Great customer service
Had to give new credit card in9fo.
OptumRx - Keep sending scripts i have cancelled
They finally stopped sending meds but still are billing me for meds I did not order. Offered to send back all that they sent me and I can no longer take. Was good until software update earlier this year...now I cant get my meds for stroke and high blood pressure...wife has orders to sue if I die for lack of meds.
OptumRx - Price of Adderall, name brand
The cost of name brand Adderall last month was $352.99 this month the price has just gone up to $576.79.How can this be legal.What is the justification for this?Unbelievable, who is responsible for this?I'd really like to know.If anyone knows the ansewer to this please let me know
Short Review on April 25, 2017
Dominque was professiknal, awesome customer service.
It is impossible to get a prescription automatically refilled without having a credit card on file with OptumRx. I do NOT want my credit card held on file there because of concerns of hacking. So every refill requires a phone call and dealing with an automated response...Read more
My employer recently switched our pharmacy coverage to Optum RX, I guess in an attempt to lower costs. I am a firm believer in the "you get what you pay for" philosophy. This company has only had our contract since October and our HR department has already had numerous...Read more
.In my complaint abo ut optum rx I should of stated that they were not aproving generic adderall.In the past CVS told me my insurance doesn't cover named brand.A doc.told me there is a difference between name brand & generic: The in active ingredients interact...Read more
I would be cautious utilizing OptumRX, they quoted us a savings on our 90 day supply of medication. When the first prescription arrived, it was 60% more than what they quoted us and 34% more than what we payed monthly at our local pharmacy. When I called to question...Read more
I didn't like
- Listening to why it was not their fault
Again today their website does not work and does not reflect my mail order prescriptions. And like in the past you hear "yes we are aware" that said that is ALL they will tell you. They have no idea if it will be functional in a day, week month etc. Never have I worked...Read more
They have for the second time charged my account and sent me medications that I did not authorize nor do I have active coverage with them. I have gotten a major run around with how to get my situation corrected. 4 telephone calls and NO RESULTS!!! Do not Trust them....Read more
I didn't like
- Treatment and lack of solution
- Lack of honesty
- People and the processes
My father has had this company for 2 years and there has nit been 1 time his meds have not been screwed up including correct meds and doses. Meds being held not shipped even though you have just spoken with a supervisor to assure things are right. Now my husbands...Read more
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