filters
state:
Show
city:
Show
product:
Show
I suggest that everyone file a complaint with the following agencies to Optum Rx in their proper place. 1) State pharmaceutical board 2) State Attorney General 3) Your state Medicaid office 4) Federal Medicaid office and the Inspector General 5) Your governor office 6)...
Read more
1.0
I didn't like
  • Ada violations
  • Service
  • Constant excuses to not fill prescriptions
#1329060
Reply to reviews
Show

Optumrx - Worst Pharmacy Ever

I have tried for the last 8 Months now to get my work comp medications filled by this company and still nothing! Myself, my adjuster, doctors office and attorney have tried everything but they are totally incompetent in every level of this company! DO NOT use them!!!!
1.0
Details
Insurance Plans Acceptance
#1328695
Reply to reviews
I am a diabetic and I have United HealthScrew for my Medicaid. In the past, I have been approved to receive my Freestyle Light test strips. Now I have been denied the renewal of my test strips because I use Freestyle Lite. OptumRx demands that I use either One Touch or...
Read more
#1327361
Reply to reviews
I spent a stressfull afternoon trying to refill prescriptions. First i made several attemts to login but was unable to since each time the login screne came up but it was blocked by some sort of product disclaimer. I then made several futile and unproductive telephone...
Read more
queenofmean
queenofmean

Optum Rx uses a call center.

#1323764
Reply to reviews
I have a medication that I cannot go off cold turkey. It was due to be refilled and out by August 4. They told me that it wouldn't be here until the 18th. Unacceptable!!! I had my Dr. write me an emergency 6 pills. Now they are going to mail it 3 days later because of...
Read more
1.0
I didn't like
  • Not consistant information
  • Bad attitude and lies
#1322783
Reply to reviews
This is the worst of the worst. My doctor tried numerous times to get the prescription in and yet they never received them. They sent me an email with a fax number. I tried to fax them in and they said it will be tossed away since I am not a doctor. It is like any fax...
Read more
1.5
I didn't like
  • Order processing
  • Totally unprofessional
#1321210
Reply to reviews
I thought I had another bottle of metformin, but I didn’t. So I called OptumRX on Friday to expedite an order. The rep said she would have it to me on Tuesday. On Tuesday I got an email saying my order was delayed as they needed more information on another medication I...
Read more
1.5
#1320705
Reply to reviews
Around the first of August, 2018 I received a letter from OptumRX stating a medication I was taking had been recalled. They originally said they would be sending me an alternative as a "Rush Order" that I would receive within 3 or 4 days. On August 3rd OptumRX...
Read more
1.4
I didn't like
  • Uncaring
  • Uncaring - no concern
#1320609
Reply to reviews
I ordered two medications on the same day. One needed to have an approval from my physician as the renewal time had run out. I was told it would be done. When I checked the website the next day it said the other medication was being sent. Then I got an email saying the...
Read more
1.0
I didn't like
  • Tracking does not work
#1319229
Reply to reviews
It takes a number of minutes to make a connection leading me to believe they are using a Commodore 64 as their server. Once connected, I was asked to update my credit card info which I did. I was then told I must call customer service because the website couldn't...
Read more
2.5
I didn't like
  • Website
#1318433
Reply to reviews