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This is only one of a million episodes with this company. On December 3rd 2018 I called for my husband and there were seven prescriptions available. I sat through their automated system while it read the seven prescriptions three different times. They sent one. Today...
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1.2
#1423983
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Optumrx - Who are they?

I keep getting recorded messages for prescription refills. I do not who these idiots are and there is no way of getting a live person on the phone to find out wht this is all about.
#1422954
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Optumrx in San Diego, California - Poor no terrible customer service

from oct 2018 to now dec.06,2018.they have screwed up every prescription i need at least 6 supervisors have promised to fix it and they don't and they don't have the courtesy to call back . From Derrick to Donna to Shelly none are capable .The latest joke -they tell me I need to get pre approval for a prescription I have been taking for 2 years! George Groom 760-420-8803
1.0
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Prescription Services
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I didn't like
  • Promise not kept
  • It stinks
  • Constant excuses to not fill prescriptions
#1417308
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Optumrx - Can not get into Pc

I have been with you people for a long time and everything is changing and I can not get into my scrips. Can you help Me? It says it does not know my Name or password..
#1411058
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Birth Control pills by law does not ha co pay or can be denied. Optum RX did not get the memo on that one and denied my BC then every time I got a prescription filled the next month I’ll get a letter of them saying that starting next month that won’t be a drug covered...
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1.0
#1399763
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Optux Rx is absolutely terrible. You fail to send my medicine on time. Then you couldn't provide pre-authorization to pick up emergency medicine from local pharmacy (they tried to charge me full price). After 2 hours phone call and conversation with three...
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1.0
I didn't like
  • Problem solving
  • Customer service
  • Lost my medicine
#1398896
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i have had this pharmacy not called a pharmacy by all means worst most stupid customer service ever worked with... i worked in customer srvice for 30yrs and i heard everything .. even my dr dooesn't want to deal with company apart of united healthcare ... i have filled...
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#1393406
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Optumrx - Sue your insurance company

Why can't I sue my insurance company, like a class action lawsuit? We have the right to live healthy productive lives, My life is definitely not that now, And my script is medically necessary, how can it not be? Im very limited in my current situation,,,
#1380990
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I was told last week that Optimumrx would have my two prescriptions filled by last Thursday (10/4). I went to my previous pharmacy and got enough meds to last until Sunday. Nothing arrived. I was extremely irritated until tonight when a customer service rep. understood...
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#1376805
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OptumRx website sucks and is never working properly! I wanted to price some medications and the damn site just keeps clocking and never will bring up the information! Do they even have any web people monitoring or taking care of the site?! I don't understand how they...
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1.0
#1376510
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