Contact OptumRx Customer Service
How to Reach a Person at OptumRx
Verified Contact Information
Toll-Free Number:
-
1-844-265-1735
Customer Service:
-
1-800-711-4555For Prescribers: Prior Authorization or Exception Requests
-
1-877-889-6358Medicare Advantage Prescription Drug plan members
-
1-877-889-5802Medicare Prescription Drug Plan Members
OptumRx Emails:
Customer Service
Report Incorrect Information
Legal
DMCA Inquiries
Media
OptumRx Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular OptumRx Phone Number
1 (844) 265-1735
Average Hold Time
00:01:23
Average Calls duration
5 minutes
Most Popular OptumRx Email Address
provider_directory_invalid@optum.com
OptumRx Live Agent Availability
38% of callers successfully reach a real person
Issue Resolution Rate
Low (38% reported full resolution)
Call Volume by Day
View full overview ›
OptumRx Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular OptumRx Phone Number | 1 (844) 265-1735 |
| Average Hold Time | 00:01:23 |
| Average Calls duration | 5 minutes |
| Most Popular OptumRx Email Address | provider_directory_invalid@optum.com |
| OptumRx Live Agent Availability | 38% of callers successfully reach a real person |
| Issue Resolution Rate | Low (38% reported full resolution) |
| Contact Method Distribution | 92% phone, 8% email |
| Common Reasons for Contact | Request for information, activation/ cancellation, payments and charges |
| Prepare before the call to OptumRx | Phone number, first and last name or customer id or account number |
Call Volume by Day
Contact Information
OptumRx Website:
OptumRx Help Center:
Corporate Office Address:
OptumRx, Inc.
MN101-E013, 11000 Optum Circle
Eden Prairie,
Minnesota
55344
United States
Other Info (opening hours):
Other Location:
9900 Bren Road East,
Minnetonka,
Minnesota 55343
Mailing Addresses:
PO Box 650629,
Dallas,
Texas 75265-0629
PO Box 2975
Mission,
Kansas 66201
Summary of OptumRx Customer Service Calls
593
TOTAL
CALLS
CALLS
06:04
AVG CALL
DURATION
DURATION
38%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call OptumRx?
Request for Information Question:
- “Inquiry about a prescription”
- “Checking on prescription”
- “Check status of delivery of med”
Payments and Charges Question:
- “Out of Pocket reimbursement”
- “Billing question”
- “Bill”
Activation/ Cancellation Question:
- “Cancel medication”
- “Cancel service”
- “Cancel prescription”
Shipping and Delivery Question:
- “Shipping”
- “Wrong delivery address”
- “Did it receive package”
Return/ Replace Question:
- “Number change”
- “Address change”
- “Change in prescription”
Staff Question:
- “*** service”
- “I want your services”
- “Great Customer service”
Product/ Service Question:
- “Insurance changed. Express -Scripts will be provider.”
- “Relate pins not working”
- “I want to use my car to pay for the call pay.It did not work”
Cards Question:
- “Update credit card in”
- “Credit card charges”
- “I need a new card.”
Account Question:
- “Locked out online”
- “Merge accounts”
- “10th attempt to Close out account.”
Website/ Application Question:
- “I pushed the site by mistake. I am very happy with Optumrx.”
Other Question:
- “Switch pharmacy”
- “Mix up with medicine”
- “Eliquis medication”
Compare OptumRx Customer Service To
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OptumRx