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Contact OptumRx Customer Service

How to Reach a Person at OptumRx

Verified Contact Information

Toll-Free Number:

  • 1-844-265-1735
Call customer service
Send Message

Customer Service:

  • 1-800-711-4555
    For Prescribers: Prior Authorization or Exception Requests
  • 1-877-889-6358
    Medicare Advantage Prescription Drug plan members
  • 1-877-889-5802
    Medicare Prescription Drug Plan Members
  • 1-855-842-6337
    Pharmacists
  • 1-855-427-4682
    Specialty Pharmacy
  • 1-800-356-3477

Media:

  • 1-952-205-8230

Technical Support:

  • 1-800-788-4863

OptumRx Emails:

Customer Service
Report Incorrect Information
Legal
DMCA Inquiries
Media

OptumRx Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Most Popular OptumRx Phone Number
1 (844) 265-1735
Average Hold Time
00:01:23
Average Calls duration
5 minutes
Most Popular OptumRx Email Address
provider_directory_invalid@optum.com
OptumRx Live Agent Availability
38% of callers successfully reach a real person
Issue Resolution Rate
Low (38% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact OptumRx?

Most Popular Number:

(844) 265-1735
Total calls: 223 Issues resolved: 22 Last call: Apr 21, 2026

The OptumRx phone number for customer service is 1-800-356-3477. You can also use it for matters regarding home delivery. The Optum Rx Pharmacy phone number is 1-855-842-6337. The pharmacist at this contact is available anytime should you have questions about prescriptions.

The OptumRx number for Medicare Prescription Drug Plan Members is 1-877-889-5802. The Advantage Plan Members can call OptumRx at 1-877-889-6358.

You can reach the Specialty Pharmacy experts at 1-855-427-4682. If you require special assistance, dial 711 for TTY.

If you experience technical website issues or need to reset your password, call OptumRx customer service at 1-800-788-4863 for technical support.

The Physician is available at 1-800-711-4555 with prior authorization.

The OptumRx customer service hours for their helpline are 24/7. You can contact their specialist anytime you need help with your prescriptions or any inquiries related to home delivery. You can also get in touch with the pharmacist 24/7. The commercial services are available during the same OptumRx hours, meaning you can reach them anytime, day or night, seven days a week.

If your inquiry is not urgent, you can send them an email. You can also use a regular mailing address for official notices and requests or to get a written response on your matter.

The company corporate office mailing address is OptumRx, Inc., MN101-E013, 11000 Optum Circle, Eden Prairie, Minnesota 55344, United States. You can use it for your complaints and compliments. If you wish to share your suggestions with the company representatives, mail them to OptumRx, PO Box 509075, San Diego, CA 92150.

The OptumRx address for claim reimbursement is OptumRx Claims Department, PO Box 650629, Dallas, TX 75265-0629. The Optum Pharmacy address for order forms is OptumRx, PO Box 2975, Mission, KS 66201.

You can call one of their customer service phone lines to resolve your issue or get answers to your questions faster.

PissedConsumer Club

Contact Information

OptumRx Website:

OptumRx Help Center:

Corporate Office Address:

OptumRx, Inc.
MN101-E013, 11000 Optum Circle
Eden Prairie, Minnesota 55344
United States

Other Info (opening hours):

Other Location:

9900 Bren Road East,

Minnetonka,

Minnesota 55343


Mailing Addresses:

PO Box 650629,

Dallas,

Texas 75265-0629


PO Box 2975

Mission,

Kansas 66201

More contact details

Summary of OptumRx Customer Service Calls

593 TOTAL
CALLS
06:04 AVG CALL
DURATION
38% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call OptumRx?

Request for Information Question:

  • “Inquiry about a prescription”
  • “Checking on prescription”
  • “Check status of delivery of med”

Payments and Charges Question:

  • “Out of Pocket reimbursement”
  • “Billing question”
  • “Bill”

Activation/ Cancellation Question:

  • “Cancel medication”
  • “Cancel service”
  • “Cancel prescription”

Shipping and Delivery Question:

  • “Shipping”
  • “Wrong delivery address”
  • “Did it receive package”

Return/ Replace Question:

  • “Number change”
  • “Address change”
  • “Change in prescription”

Staff Question:

  • “*** service”
  • “I want your services”
  • “Great Customer service”

Product/ Service Question:

  • “Insurance changed. Express -Scripts will be provider.”
  • “Relate pins not working”
  • “I want to use my car to pay for the call pay.It did not work”

Cards Question:

  • “Update credit card in”
  • “Credit card charges”
  • “I need a new card.”

Account Question:

  • “Locked out online”
  • “Merge accounts”
  • “10th attempt to Close out account.”

Website/ Application Question:

  • “I pushed the site by mistake. I am very happy with Optumrx.”

Other Question:

  • “Switch pharmacy”
  • “Mix up with medicine”
  • “Eliquis medication”

Compare OptumRx Customer Service To

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