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Summary of Optumrx Customer Service Calls

71 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
05:34 AVG CALL DURATION
6% ISSUES RESOLVED

Customers Contact Optumrx to Ask about:

Staff:

  • “Talk to customer service rep.”

Payments and Charges:

  • “Billing change”
  • “Payment”
  • “Unauthorized charges”

Shipping and Delivery:

  • “Status of delivery”

Return/ Replace:

  • “Return call”

Website/ Application:

  • “Technical assistance with website”

Account:

  • “Locked account”

Request for Information:

  • “Question on a prescription that I believe was called in but I never got”

Cards:

  • “Credit card charges”

Other:

  • “Why isn't Lantus being mailed? On last pen & is still being reviewed.”
  • “Price dispute”
  • “Prescriptions”

Optumrx Rating Stats

1.4 out of 5 stars
based on 358 reviews
See all 597 reviews

Rating stats

  1. 255 reviews
  2. 81 reviews
  3. 17 reviews
  4. 4 reviews
  5. 1 review

About Optumrx

Top 5 Optumrx Products

Website, Account

Top 5 Likes about Optumrx

Some reps who tried to help, Encountered the same problem twice already, Customer service reps are mostly nice and calm, That they are professional and respectful, Some reps tried to help

Top 5 Dislikes about Optumrx

Bad customer service, Order fulfillment, Complete lack of honesty, Incompetent employees, Totally unprofessional

Summary

OptumRx is a company offering delivery of medical prescriptions and health products. It is known to be one of the world’s largest companies providing health service. The company has more than 20 years of experience in pharmacy services. More than 65,000 people work in the company. Such amount of people allows OptumRx to serve more than 60.000.000 customers, 350 government agencies, 300 commercial insurance companies, and 62,000 hospital facilities, etc. The customers of the company can order their prescriptions online. OptumRx promises free of charge shipping. Besides medical prescriptions, the company offers various medical supplies such as diabetes testing supplies, respiratory medications and more. The company is headquartered in California.

Optumrx reviews and complaints

Optumrx is ranked 97 out of 657 in Pharmacy category

Payment Methods

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Optumrx Stats

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Number of Calls

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