Optumrx Contact Information

Toll-Free Number:

  • (800) 788-4863 Home Delivery

Customer Service:

  • (855) 819-5909 For login or registration questions
  • (800) 788-4863 For technical issues or password resets
  • (800) 788-4863 Home Delivery
  • (877) 889-6358 Medicare Advantage Prescription Drug plan members
  • (877) 889-5802 Medicare Prescription Drug Plan members
  • (800) 711-4555 Prior authorization (physicians)
  • (800) 788-4863 Questions about OptumRX website
  • (866) 218-5445 Specialty pharmacy
  • (800) 498-5428 TDHI
  • (866) 394-7218 TDHI

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Headquarters Address:

OptumRx
2300 Main Street
Irvine, CA 92614
United States

Other Info:

Mailing address for claim reimbursement
OptumRx
PO Box 509075
San Diego, CA 92150-9075

Mailing addresses for order forms
OptumRx
PO Box 509075
San Diego, CA 92150-9075

Social Networks:

Summary of Optumrx Customer Service Calls

83 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
05:26 AVG CALL DURATION
42% ISSUES RESOLVED

Customers Contact Optumrx to Ask about:

Staff:

  • “Talk to customer service rep.”

Payments and Charges:

  • “Billing change”
  • “Payment”
  • “Unauthorized charges”

Return/ Replace:

  • “Change address”
  • “Return call”

Request for Information:

  • “Checking on rx order”
  • “Question on a prescription that I believe was called in but I never got”

Shipping and Delivery:

  • “Status of delivery”

Website/ Application:

  • “Technical assistance with website”

Account:

  • “Locked account”

Cards:

  • “Credit card charges”

Other:

  • “Forgot medicine flying out of tiwn”
  • “Shipment”
  • “For information”

Optumrx Rating Stats

1.4 out of 5 stars
based on 362 reviews
See all 606 reviews reviews

Rating stats

  1. 259 reviews
  2. 81 reviews
  3. 17 reviews
  4. 4 reviews
  5. 1 review

Rating trend

About Optumrx

Top 5 Optumrx Products

Website, Account

Top 5 Likes about Optumrx

Some reps who tried to help, Encountered the same problem twice already, Customer service reps are mostly nice and calm, That they are professional and respectful, Some reps tried to help

Top 5 Dislikes about Optumrx

Customer service, Order fulfillment, Complete lack of honesty, Incompetent employees, Totally unprofessional

Summary

OptumRx is a company offering delivery of medical prescriptions and health products. It is known to be one of the world’s largest companies providing health service. The company has more than 20 years of experience in pharmacy services. More than 65,000 people work in the company. Such amount of people allows OptumRx to serve more than 60.000.000 customers, 350 government agencies, 300 commercial insurance companies, and 62,000 hospital facilities, etc. The customers of the company can order their prescriptions online. OptumRx promises free of charge shipping. Besides medical prescriptions, the company offers various medical supplies such as diabetes testing supplies, respiratory medications and more. The company is headquartered in California.

Optumrx reviews and complaints

Optumrx is ranked 99 out of 677 in Pharmacy category

Payment Methods

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