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Summary of OptumRx Customer Service Calls

63 TOTAL CALLS
87% SUCCESSFUL CONNECTIONS
05:35 AVG CALL DURATION
7% ISSUES RESOLVED

Customers Contact OptumRx to Ask about:

Payments and Charges:

  • “Billing change”
  • “Payment”
  • “Unauthorized charges”

Return/ Replace:

  • “Return call”

Website/ Application:

  • “Technical assistance with website”

Account:

  • “Locked account”

Cards:

  • “Credit card charges”

Staff:

  • “Talk to customer service rep.”

Other:

  • “Price dispute”
  • “Prescriptions”
  • “Perscriptions”

About OptumRx

Top 5 OptumRx Products

Website, Account

Top 5 Likes about OptumRx

Some reps who tried to help, Customer service reps are mostly nice and calm, That they are professional and respectful, Some reps tried to help, Savings

Top 5 Dislikes about OptumRx

Customer service, Order fulfillment, Complete lack of honesty, Incompetent employees, Totally unprofessional

Summary

OptumRx is a company offering delivery of medical prescriptions and health products. It is known to be one of the world’s largest companies providing health service. The company has more than 20 years of experience in pharmacy services. More than 65,000 people work in the company. Such amount of people allows OptumRx to serve more than 60.000.000 customers, 350 government agencies, 300 commercial insurance companies, and 62,000 hospital facilities, etc. The customers of the company can order their prescriptions online. OptumRx promises free of charge shipping. Besides medical prescriptions, the company offers various medical supplies such as diabetes testing supplies, respiratory medications and more. The company is headquartered in California.

OptumRx reviews and complaints

OptumRx is ranked 98 out of 626 in Pharmacy category

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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