06-10-2015: I called to check on my order only to find that it was still being processed. I had verified that my MD order had been received on 06-01-15.
I told them that due to an increased dose, it was going to run out sooner than planned. I was told that it was OptumRX's plan that it takes 10-12 business days to process an order then another week to 10 days for delivery. I have paid in the past for expediated deliveryonly to find that the delivery company of choice does not deliver on the weekend. So why bother paying for delivery?
I now will be ccompletely out of meds tonight. I can pay out of pocket at a local pharmacy for what I pay an insurance company to cover or I can wait another week for delivery.
Why doesnt ObamaCare put a stop to this type of abuse???
Product or Service Mentioned: Optumrx Prescription Refill.
Reason of review: Order processing issue.
Monetary Loss: $500.
Preferred solution: Deliver product or service ordered.
I didn't like: Uncaring, Lies, Unprofessional, Accountability.