I just started using OptumRx because they are the pharmacy linked to my insurance plan and the experience has been unbelievable!!! My doctor's office called in a prescription. After a week of not hearing or receiving anything from them I call to follow up and am told that my doctor submitted the wrong DOB and address so they cancelled the prescription! They didn't bother to notify the doctor or me - the patient.
They tell me that my doctor's office has to re-send the prescription. If they call it in it'll be faster (although it'll still take 7 business days to get the meds to me). My doctor's office calls it and faxes it in. I call the next day, Optum tells me it has not received any new information so the prescription is still pending.
I again communicate with my doctor's office and they in turn call Optum again. Optum says they can't find me in their system (meanwhile they found me the first the prescription was sent in and every time I spoke with them). Then they find me but tell the doctor's office that they are not a compound pharmacy! That's the first thing the doctor's office had asked and was assured that they do!
So two weeks later I still don't have my prescription!!!!!
How are companies like this allowed to stay in business?
I will be filing a complaint against them wherever I can and anyone else who's had problems with them should do the same.
This is disgusting - especially considering how much one pays for this!