I was told last week that Optimumrx would have my two prescriptions filled by last Thursday (10/4). I went to my previous pharmacy and got enough meds to last until Sunday.
Nothing arrived. I was extremely irritated until tonight when a customer service rep. understood my frustration and agreed to have the medication shipped and to arrive by 10/12, Now if that doesn't happen, I will be back at square one and known as a "pissed customer."
These medications control anxiety and the herpes breakout on my body. By the time this medication is expected, I am to expect severe anxiety and multiple breakouts of a rash on my body.
These are not pleasant experiences.
I am hopeful that this concern of late arriving orders will not happen in the future. Sincerely, Kay Turner
Product or Service Mentioned: Optumrx Prescription Refill.
Reason of review: Good customer service.