Literally spent 4 days Approx 8 hours on the phone trying to get my medication approved that I’ve taken for 4 years and had a one year approval. Sounded like people partying in background.
My calls were dropped numerous times. No one knew what the *** they were doing. Call transfers over & over again. I ended u paying $400 for meds because these *** can’t get their heads out of their *** It’s ok I’ve made formal complaints along with others to our board.
They r going to drop this RX company as a provider. Everyone should do this and get rid of them completely
Product or Service Mentioned: Optumrx Prescription Refill.
Reason of review: Order processing issue.