I received an email from their customer service requesting that I call them with regards to a new prescription that required a substantial co-pay. When I heard what the prescription was, I immediately knew that there was an error. I declined the service and refused to give them a CC no.
They shipped the prescription anyway . I could not tell them *not* to ship until I had received the order (about 10 days later) and then had to go through the rigamarole of requesting a prepaid shipping return container. They haven't corrected my account yet, but I'm hopeful that it will come to pass.
As far as the correct replacement meds--well it's been 3 weeks and nothing--just notifications of delays. Mind you, the Rx wasn't for anything unusual--just some plain KCl tablets.
My recommendation is that you have your physician direct initial prescriptions to a local pharmacy. Once you've got a 90-day supply, then you *might* consider transferring your prescription to this outfit.
Product or Service Mentioned: Optumrx Prescription Refill.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.