Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

Never, in 60 years time, have I ever had to deal with a company worse than this one. Over two weeks now trying to get two medications and still waiting.

Cannot speak to same person twice, ever. Every person tells me a different story and none of them make any sense. On monday they say it's shipped, on tuesday they say it's not in stock, on wednesday they need a new authorization, on thursday they want an updated scrip, on friday they don't know why they're calling me to say I have to request the drug again. If I don't have a heart attack myself it will be a miracle.

Run, do not walk, to any other company on the planet. I am now looking for a different insurer who does not use this useless and horrid company and so should you.

Product or Service Mentioned: Optumrx Customer Care.

Reason of review: Poor customer service.

I didn't like: Disfunctional business model.

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