I complained via their in-house e-mail system and they did not answer the question as to why it took so long to fill the order, only that it shipped. I wish AARP would give us an alternative company to use for our three month supply of drugs.
The Customer Service person was inept and I asked to speak to her supervisor, she kept me on hold for twelve minutes before she told me that no supervisor was available to take my call.
She offered a call back to me when a supervisor became available, but nobody ever called me back. Optumrx is not a customer oriented company.
Reason of review: Order processing issue.
I didn't like: Order fulfillment.