Raytheon hires these folks to do help with prescription costs when the primary (AARP for me) drops back at the donut hole. They conveniently ignore the automated requests for copays, even when the drugs come from their own pharmacy.
(BYW, except for this the pharmacy does a fine job.) The only way to get them to pay their part is to make several phone calls. Fortunately Raytheon has a Health Advocate service that has taken over this chore. So far this year I have got 5 or 6 refund checks, some big ones.
God be with those that are not aware of they are due. Please Raytheon give us something better than this.
Product or Service Mentioned: Optumrx Customer Care.
Reason of review: Pricing issue.
Preferred solution: Let the company propose a solution.
I liked: Nice people at the pharmacy.
I didn't like: Must be forced to give refunds on overcharges.