OptumRX filled a prescription that was not authorized, charged my account, and then LIED about contacting me for the refill. They charged my credit card fraudulently.
Now in order to get my money back, I have to jump through hoops to send their SH** back to them. There is no way to remove my credit card information from my account, so I called them, had to ask for a supervisor, twice, and demanded that they remove my billing information from the account. It is still there!! They are Low Cost-Low budget-terrible customer service and "required" by my insurance plan!!!
Additionally, their customer service representatives are ignorant, uninformed and unwilling to resolve problems.
Today I waited on hold for more than 30 minutes before I got in touch with a "Supervisor" and then she was rude also.
Product or Service Mentioned: Optumrx Prescription Refill.
Reason of review: Epic Failure to Communicate.
Monetary Loss: $25.
Preferred solution: Full refund.
I didn't like: Quality of call center people is very low, Incompentent, Fail to communicate before debiting my account, Fraudulent documentation of message left.