When I tried to order my Mom's pills, I was told there was an unpaid balance of $7.00. This was not true, as I had received a bill with no balance due. I faxed a copy of the bill showing no balance, but that did not matter. The supervisor said we had to pay the $7.00 or I would not be able to order Mom's pills. What would you do?
Of course, I paid, even though I knew I did NOT owe that money. After reading many of the complaints at this site, it looks like this tactic is OptumRx's practice. To me this is outright fraud!
I have filed a complaint with the OptumRx Appeals and Grievance section and also sent a copy of the letter to AARP. Hopefully AARP will get the message and change to another provider.
Monetary Loss: $7.