Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

My order went through LONG cycles between my doctor & their pre-authorization department being denied, then appealed...and finally approved more than 1 month later. When I called to place the (approved) order-by-mail, once again it went through their routine process and stopped at the 2nd step "Processing request" with "We are reaching out to your doctor to approve a prescription.

You can also reach out to your doctor to check in, which may speed up the process." . The 1st agent who created the order convinced me to pay $12 for overnight shipment, when I called back after 3-days waiting. the order still stuck at the same phase.

Worse the 2nd agent couldn't even find it on their system, I had to walk him through in search for it...Nothing resolved after 45min of conversation.

My 2-cent advise: do NOT use OptumRX unless you transfer existing (refileed) order from a "real-life" pharmacy, and NEVER with life-threatening meds. Their website needs LOTs of improvement, as their phone support LOTs of trainings!!!

Product or Service Mentioned: Optumrx Prescription Refill.

Reason of review: Order processing issue.

Preferred solution: Let the company propose a solution.

I didn't like: Order processing went through a viscious circle as described.

  • Optumrx Complaint
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