Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

I started work with a new company and they use OptumRx, to my dismay. Each time I call into their customer service is a new adventure and usually a bad one.

Today it took me 6 calls an over 3 hours of time to get one prescription filled, with each call yielding a different level of competency from the service rep but mostly poor and untrained. Of the 6 there were only two that I felt knew what they were doing so on three different occasions I requested to speak to a supervisor but was never got connected to one. It's obvious when a lousy rep doesn't want you to speak to someone above them since they will either put you on hold for long periods of time (almost 30 minutes one time) or transfer you to nowhere.

Take my advise and pay the extra to use a local pharmacy. You're time is worth more than you save.

Product or Service Mentioned: Optumrx Prescription Refill.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Refill authorization handling, Lied committed fraud, Evasive response to customer inquiries, People and the processes.

  • Optumrx Poor Customer Service
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