My doctor called in two prescriptions and I got a call from OptumRx asking how I would pay for them. I told them they already had my FSA card on file and to charge that.
They did and said the prescriptions would be delivered in 10 days. I only got one of the meds. Optum called and left a message on a Thursday evening asking me to call them. I was away and did not get the message until Monday.
When I returned the call I was told my prescription was cancelled because I hadn't called them back. Three days, two of which were a weekend and that was too long for them to wait for a call back???
Product or Service Mentioned: Optumrx Shipping Service.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.
I didn't like: Totally unprofessional, Lack of customer service, Customer service was not helpful, Mistakes, Cancelling an order.