I have had medication sent without me authorizing. I have ran out of medication so I had to have medication filled at a retail pharmacy which of course more expensive.
Every time I get a different answer even if it is about the same thing. Customer Service is rude. I had a time I was talking to a representative and she said "I like to go home to" which she was talking to her co-worker. I was like really you are talking to your co-worker.
I have had so many issues that I got in contact with corporate and they got me to a customer advocate. So far I have not seen any change.
I have to email the customer advocate every time I get a call from OptumRx or I call them as it is always an issue. I have also let my husband's employer know all the issue I have.
Reason of review: Poor customer service.