It is incredible just how many lies I was subjected to in two transactions. In my first dealing with Optum RX I had to call them 5 times to order 3 proscriptions which should have been shipped all together.
My doctor ordered 31 gauge insulin syringes which was changed by Optum RX to 30 gauge without authorization. I was charged for them 3 different times and it took anther 5 calls to get the charges reversed.
In my second dealing with them I have had to cancel the wrong order 2 times in order to get it erased and try to start over. My doctor has called in my prescription three times and they keep changing the prescription to what they want to send me.
I will no longer deal with Optum RX and file a complaint with United Health Care and governmental agencies as appropriate. I too hope that United Health Care can make a major overhaul of this unethical and illegal part of their company.