Not resolved
2.2
Details
Customer service
Discounts and Special Offers
Price Affordability
Staff
Website
0 comments

I have been informed that although the pharmaceutical manufacturer of Humira provides "Assist Cards" to patients to cover the very expensive monthly co-pays of $250, United Healthcare (owner of OptumRX) refuses to accept the assist card. This is totally unacceptable!

If a manufacturer is able to assist a patient that is otherwise unable to afford the co-pay, it is not in the patient's best interest to deny them this resource. As a result of this policy I am unable to obtain this medication. Unfortunately the other assist cards they accept are for drugs that have failed to work for me.

I am not quite sure why, but every time I have an order change it is always so painful to get things going.

In addition, staff are not educated on the entities that accredit them - which is a requirement of accreditation.

Staff should be aware of the regulatory bodies and accreditation bodies and their contact information to submit complaints. Making complaints direct to OptumRX and/or United Healthcare have been fruitless and customers have the right to have the issues addressed.

Reason of review: Problems with payment.

Monetary Loss: $250.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like