I have been informed that although the pharmaceutical manufacturer of Humira provides "Assist Cards" to patients to cover the very expensive monthly co-pays of $250, United Healthcare (owner of OptumRX) refuses to accept the assist card. This is totally unacceptable!
If a manufacturer is able to assist a patient that is otherwise unable to afford the co-pay, it is not in the patient's best interest to deny them this resource. As a result of this policy I am unable to obtain this medication. Unfortunately the other assist cards they accept are for drugs that have failed to work for me.
I am not quite sure why, but every time I have an order change it is always so painful to get things going.
In addition, staff are not educated on the entities that accredit them - which is a requirement of accreditation.
Staff should be aware of the regulatory bodies and accreditation bodies and their contact information to submit complaints. Making complaints direct to OptumRX and/or United Healthcare have been fruitless and customers have the right to have the issues addressed.
Reason of review: Problems with payment.
Monetary Loss: $250.
Preferred solution: Let the company propose a solution.