Not resolved

Website is very user unfriendly requiring customer to call for refilling a prescription. This time she took my order over the phone and hope it goes better than last time.

Last time they double billed my credit card and it took them several weeks to fix it. Expect to have 2-3 weeks of medication left as they take forever to mail out ever since they (Catamaran) partnered with OptumRx.

For such a large company the website is the cheapest looking and almost impossible to navigate. If I could go elsewhere I would but I need to go to OptumRx through my workplace.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Mar 11, 2016.
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