From day one, they didn't communicate when there was a problem.....they constantly said stuff would be coming when it didn't, they sent stuff to the wrong addresses or refused to send to work for a signature because it wasn't where I lived. I just got screwed by them for the last time.
If you can find someone else to deal with, I strongly advise you to do so. I truly don't believe that they care about their customers. It is all about the all mighty dollar. They are messing with peoples lives, and they don't care.
No one who works there can help, so you always have to wait to figure out that you need a manager.
And they you have to go thru the whole thing all over again. They create an atmosphere that is tension ladened and awful.
Product or Service Mentioned: Optumrx Shipping Service.
Reason of review: Order processing issue.