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Optum RX has saved us a TON of money ..... BUT ....

the service is horrific and customer service out and out lies. How can it ALWAYS be the doctor's fault?! I am looking at my records right in front of my eyes and the representative has the nerve to lie about what I'm seeing. I am now completely out of my medication and have been on hold for 10 minutes waiting for a supervisor.

They really know how to service their customers, huh?

Their idea of a resolution was to give me my doctor's phone number. I saw my doctor yesterday, I hardly need her number!!

Reason of review: Order processing issue.

I liked: Savings.

I didn't like: Complete lack of honesty.

Company wrote 0 private or public responses to the review from Oct 20, 2015.
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