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I travel 2000 miles between homes, multiple times each year, and recently lost one of my maintenance prescriptions. OptumRx refused to replace it, even though I had several refills remaining at the time.

So I needed to go some period of time without one of my low-dosage maintenace blood pressure medications.

If I wasn't locked into OptumRx by my former employer whose retiree group insurance plan I have, I would never use OptumRx again. Bad policies and procedures, with no sense of responsibility to their customers.

Reason of review: Bad policies and procedures.

I didn't like: Lost prescription policy.

Company wrote 0 public responses to the review from Dec 06, 2015.
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