OPTUM REFUSED TO SHIP MY DAD'S ORDER Of MEDICATION FOR A BILL THAT THEY LET FALL THRU THE CRACKS. LORI THE HORRIBLE SUPERVISOR WAS RUDE AND BELLIGERENT.
SHE TOLD ME TO GO TO WALMART TO GET MEDS AND NOT PAY!!!! She refused to provide her immediate supervisors phone # only his name which is Bill.
Optum sucks and I wish my dad didn't have to deal with them. I will draft a letter to president and vice president of this horrible company to inform them of the service along with the horrible customer service that Lori has provided on their behalf.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Incompetent employees, Accountability.