Not resolved
2.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Staff
Turnaround Time
Website
0 comments

OptumRx sends you a letter stating that prescriptions abc and xyz will have a "$0" co-pay if you order thru them. You call, order them and receive the pills.

Then they bill you (in my case $95) a month later stating that the letter stating the meds were "0" deductible was in error. You call and they basically say it's your problem not there's and you need to pay.

If you are having problems with them also please file a complaint with the State Insurance commissioner's office in your state. These people are the worst at handling problems, especially when it was them who caused the problem.

Reason of review: Pricing issue.

Monetary Loss: $95.

Preferred solution: Full refund.

I didn't like: Quality of call center people is very low, Missleading marketing.

Company wrote 0 public responses to the review from Apr 01, 2016.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like