I placed a call to OptumRx on 2/10/16 to return funds from a order that was cancelled 2/8/16. I talked to a rep that the funds were on hold and needed to be released back into my account.
She put me on hold and after a few minutes said that she spoke to the billing department and they reversed the charges and the money was back into my account. Checked my account that night, the funds were still on hold. To make a long story short, the funds were finally released from hold, but did not go back into my account. It went to THEM.
Now I have to contact my bank to replace the money and they can fight it out with OptumRx.
This is the worst pharmacy that I have ever dealt with. They will tell you anything just to get you off the phone.
Reason of review: Problems with payment.
Monetary Loss: $213.
Preferred solution: Full refund.
I didn't like: Not truthful.