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Customer service
Discounts and Special Offers
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Insurance Plans Acceptance
Turnaround Time

Optum RX is a terrible mail order company. I was promised a mail order delivery for of insulin ($857) on 3/5/16 on my order which was placed with them on 2/27/16.

It was to be expedited to me after I explained I was almost out of it. I called three times to ask for when it would be here and the last call to them three days ago was under a courtesy expedite. Now I'm told by a lead supervisory that there system is down for maintenance and since this is Saturday, to check back on Monday or get a temporary order at a local pharmacy (that would be another $357). DO NOT USE OPTUM RX as a mail order.

They are no good !

Reason of review: Order processing issue.

Monetary Loss: $857.

Preferred solution: Deliver product or service ordered.

I didn't like: Cannot fill an order in a timely manner.

Company wrote 0 public responses to the review from Mar 05, 2016.
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