Optum RX is a terrible mail order company. I was promised a mail order delivery for of insulin ($857) on 3/5/16 on my order which was placed with them on 2/27/16.
It was to be expedited to me after I explained I was almost out of it. I called three times to ask for when it would be here and the last call to them three days ago was under a courtesy expedite. Now I'm told by a lead supervisory that there system is down for maintenance and since this is Saturday, to check back on Monday or get a temporary order at a local pharmacy (that would be another $357). DO NOT USE OPTUM RX as a mail order.
They are no good !
Reason of review: Order processing issue.
Monetary Loss: $857.
Preferred solution: Deliver product or service ordered.
I didn't like: Cannot fill an order in a timely manner.