Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

OptumRx is the WORST!!!!! They said they "tried" contacting my doctor for 2 weeks, total lie!!

My doctor's office faxed them a total of 7 times, still OtumRX said they never received anything form the doctor. I finally got a hold of a supervisor and after 3 supervisors, I had OptumRX call my doctor and get the authorization. Then they had the authorization and didn't put in the order. So another 10 calls and the order was placed.

Then I was promised overnight shipping. Then I get an email a day later from UPS saying Meds are on the way and will be at my house in 7 DAYS!!! I call they can't send out another order because the other order is in the mail!!!!!! The worst company ever!!!!!!!!

So when I called I asked the lady if the overnight shipping was noted and she says "oh yeah I see it" . SO THEN WHY WAS IT NOT SENT OVERNIGHT??????? SHE said she had no idea.

I am really finished using this company....They need to be shut down or reviewed or maybe......get some real supervisors and employees that know what they are doing!!!!!!! Just a huge mess with this company!!!!

Product or Service Mentioned: Optumrx Prescription Refill.

Reason of review: Order processing issue.

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