OPTUM Rx DOES NOT FILL ANY PRESCRIPTIONS ON THE WEEKENDS, per my conversation today 12/3/17, with SEQUATT, in the Escalation Department in Kansas. The data entry department and the fulfillment (pharmacy) departments are closed on the weekends!!!!!
Since you can’t be guaranteed the customer service clerk will notate your conversation on your account, even though they say they are, be sure to write down EVERYTHING the clerk tells you, also note the date, time, and the state clerk is in. It’s best to skip the customer service clerk and be transferred to the escalation department instead!!!! CalPers, shame on you for contracting with them again for 2018!!! Read the reviews!!!!
Optum Rx thrives by outright not filling or delaying over and over again legitimate prescriptions!!!!! They override what your doctor wants you to have which is completely unconscionable and should be, but apparently it’s not, against the law!!!!
CalPers, bribg back no-hassle CareMark, please!!!!! for2019!!!!!
Product or Service Mentioned: Optumrx Prescription Refill.
Reason of review: Order processing issue.