July 16-17, 2016
Been trying to order a refill. The refill is authorized already, but their website has been screwed up for two days. I then called the number on my ID card- after being forced to rattle off my member # FOUR different times, the robot finally told me I couldn't do anything until regular business hours Momday through Friday.
Can you imagine a regular pharmacy acting like this? Who the heck is in charge over there? I think their consumer model is seriously broken, and we should not be forced by United Health Care to get our medications here.
Product or Service Mentioned: Optumrx Progesterone Prescription Refill.
Reason of review: Poor customer service.
Preferred solution: United Healthcare should allow the use of any pharmacy the consumer wants..
I didn't like: Unaccountable, Not being able to refill.