I just wasted hours of my life with OPTUM RX trying to appeal a prior authorization for blood sugar test strips! Even though my doctor keeps writing letters to try provide reasons and evidence why I need to test my blood sugars with the test strips I have been using for years, because my meter uses a port lite and the smallest blood sample on the market, they want me to switch meters and strips to a machine that uses a larger blood sample and is clumsy and has no lite to test at night time!!!
They have hung up on me, disconnected me, told me I had to wait up to 2 weeks to find out if it's approved and now I am out of test strips and back to my doctor having them trying to correct this appeal. The REALITY IS THAT OPTUM RX is LIMITING PATIENT'S ACCESS TO CRITICAL MEDICATIONS TO save money. They give me wrong numbers to appeals line, they connect me and then mid sentence disconnect the calls and hang up and they do the same thing to my doctor's office.
I will be reporting them to the state for corruption. People should not tolerate this and sue.
Reason of review: Order processing issue.
Monetary Loss: $500.
Preferred solution: Deliver product or service ordered.
I didn't like: Call process, Quality of call center people is very low, Will not cover necessary medications, Being hung up on while getting to rep, Back office not care about cust.