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1. they don't train their agents well enough to do their jobs.2.they have a system that cost over 40 million and it sends the meds to the wrong address..3. they just brought a new company for 2 billion dollars.this will result in delays and confusion..get out while you can.go locally.I have seen numerous issues with the agents not being able to get a supervisor to even take escalated calls..Its a dept that really doesn't care about the agents.Lots of favortism.Watch your drug spend very closely.Good luck to you and yours.

This person wrote the review because of poor customer service at Optumrx. Reviewer claimed that he or she wants Optumrx to read this review and look into the issue (if any).

The most disappointing in user's experience was customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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