Unable to access information on site. For 5 weeks contacted Optum & numerous registration, talked to numerous people & many tickets to tech support without any fix or even a call back.
Site support is not there There people are like the commercial" I am just a monitor, I only report problems" and then the support people do nothing to resolve the issues. I have sent e-mails, filled out numerous contact forms and complained to at least 10 people about the issue. What is the use of a web site that can't access your information??
I had used another company before I had to change and never had any problems accessing information. It seems there are a lot of complaints about this company, why isent anything being done to correct problems?
Product or Service Mentioned: Optumrx Website.
Reason of review: Poor customer service.
I didn't like: Web site problems.