Product: Optumrx Customer Care Clear all filters (0 of 50 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Stay away from these people. I have sent in a claim three times which they "never received." I sent it certified the most recent time and now I am still waiting. Do a search online before you are forced to spend money on these clowns by your employer. I have waited 90+...
Read more
Product
Optumrx Customer Care
#1266738
Reply to reviews
I had called the company and got some lady with a dog barking in the back ground. I was told by tge company that they use people who are a third party of the company. They work for the company at home!! Make sure when you call, you ask if they are at the company or at...
Read more
1.0
Product
Optumrx Customer Care
#1253817
Reply to reviews
I have had shoulder surgery on one side because of rotoater cluf and need the other one fixed but due to the lack of care I receve from this governing drug medication site that now runs our lives I just live in pain because people don't care about u personely all thay...
Read more
1.0
Product
Optumrx Customer Care
I didn't like
  • Haveing pain meds
  • Poor ehics
  • Back office not care about cust
#1233800
Reply to reviews
Show

Optumrx - They have no clue

As a pharmacy technician I can Optum rx often to resolve insurance issues or check up on prior authorizations. I think the training they receive is: "just act like you have no idea and then transfer the call to someone else"
Product
Optumrx Customer Care
#1223697
Reply to reviews
We switched to OptumRx this year, and it has been a disaster. If there was any way to not work with them I would. As it is, I have ended up filling Rx's for cash, rather than wait for Optum to sort itself out. I have had several Rx management companies over the years,...
Read more
Anonymous
Anonymous

I am experiencing the same! My company switched this year. I absolutely am so disgusted using them

Product
Optumrx Customer Care
#1212411
Reply to reviews
Show

Optumrx - Awful

Have never been able to sign in. Have spent hours on the phone. Payment system never works, even when you pay over the phone to a person. Nothing against their employees, because its a lack of training, but they are incompetent. Talk to 3 different individuals get 3 different answers to the same question.
1.5
Details
Customer service
Discounts and Special Offers
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
Product
Optumrx Customer Care
#1182720
Reply to reviews
Show

Optumrx - Buy elsewhere

Customer service is totally unacceptable very rude people working for the company and when ask to speak to a supervisor they hang up on you Would never do business with with this company every again or recommend them I would ratherspend more money with another company
Product
Optumrx Customer Care
#1177119
Reply to reviews
This is the worst Rx company I have ever had to deal with.They have no idea what each department is doing. They have no records of orders placed, of phone calls from providers or members, of any status of orders. Each time my doctor places an order they have no record...
Read more
Product
Optumrx Customer Care
I liked
  • Some reps tried to help
I didn't like
  • Inadequate processing of orders and false information
#1172479
Reply to reviews
This has to be mt 3rd go around with this service I am forced to use through Untied Healthcare.Latest issue is a promise of a delivery via mail before 1/13/18. Absolutely promised, then didn't deliver. On the phone with them an United Healthcare, separately and then a...
Read more
1.0
Product
Optumrx Customer Care
I didn't like
  • Optumrx as a service provider
#1168379
Reply to reviews
Beginning in December 2017, Optum RX started sending me prescriptions and randomly charging my account.In just over 2 weeks, they charged almost $800 to my account for prescriptions I told them I did not want them to fill and for prescriptions that were out of date and...
Read more
1.5
Product
Optumrx Customer Care
I didn't like
  • Entire process and they keep debiting account without permission
#1164605
Reply to reviews