I called to ask why they denied to cover my medication. Jenny J basically told me to call my employer.
She would not help, direct me to another person, or transfer me to her manager. She stated they have no managers. I can't believe we do business with a company like this. It is very frustrating that the insurance company thinks they know more about my health issues than my doctor.
We need to find a way to stop this control.
Insurance companies can be working with drug companies and who ever gives them the best deal is who they are supporting. They have no regard for the impact to the patient.
Product or Service Mentioned: Optumrx Adderall Prescription Refill.
Reason of review: Poor customer service.
Monetary Loss: $1200.
Preferred solution: Deliver product or service ordered.
I didn't like: Customer service.