Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

My doctor wrote me a prescription and OPTUMRx denied it. Says it was a trial drug.

Doctor says it is a normal drug used to treat the problem I have and is not a common drug. I asked OPTUMRx what are the other possible drugs that could be used. They tell me there is none. I then ask if there is no other replacement then why is the original prescription not issued?

They reply with another lie and say it is not FDA approved. My doctors tells me this drug has been FDA approved for years and is the normal prescription for the aliment. OPTUMRx then tells me I should have gotten a pre-approval for the prescription, like I knew I was going to be sick ahead of time. This company will lie and pass the blame onto anyone they can.

I never had a problem with my other prescription plan manager until OPTUMRx. Doing some checking online and at the local pharmacies and have found out that OPTUMRx is a very problematic company to deal with.

Product or Service Mentioned: Optumrx Prescription Refill.

Reason of review: Poor customer service.

Preferred solution: This company should go out of business.

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