I am not exagerating when I say for every and i mean

every medication I spend 4 to 5 hours on the phone over 5 to 7 days.

Latest examples: last month optumrx tells me they have sent a reminder to the doctor to fax the prescription. Doctor tells me they have

faxed 3 times already. It took me 5 hours on the phone, 6 phone

calls to sort it out.

Here is the latest: Last week after 4 calls finally received a phone

confirmation that they have received the 2 prescriptions

from the doctor and will ship the med in 48 hours. 4 days

later when I call, they tell me the have been calling

the doctor to get more info. Doctor tells me they have

not been contacted by Optum rx. OptumRx tells me

they have no notes of what additional information

they need. Here again I find myself in the limbo.

I don't even know how to move the process forward.

I like united healthcare insurance, but their Optumrx

is a disaster. Really the absolute worse customer

service in my past 35years of dealing with US company.

Also their systems appear to be bunch of patch systems

put together in a hurry. I call and the say order is shipped.

Next day I get auto calls saying order is on hold.


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Columbus, Ohio, United States #803512

Yes - they are horrible.

I get a phone call about a problem everytime I re-order thru them.

Verifying my address or credit card.Again.

4 times this year.I am stuck with them thru my work but when I am retired I will go out of my way to not get stuck with them as the RX supplier.


I used to work for this company until I was let go for being critical of all the errors and negligence on behalf of the company. Please contact the CEO, Dirk McMahon directly at 952-917-7270 or email him directly at dirk.mcmahon@optum.com

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