I am not exagerating when I say for every and i mean
every medication I spend 4 to 5 hours on the phone over 5 to 7 days.
Latest examples: last month optumrx tells me they have sent a reminder to the doctor to fax the prescription. Doctor tells me they have
faxed 3 times already. It took me 5 hours on the phone, 6 phone
calls to sort it out.
Here is the latest: Last week after 4 calls finally received a phone
confirmation that they have received the 2 prescriptions
from the doctor and will ship the med in 48 hours. 4 days
later when I call, they tell me the have been calling
the doctor to get more info. Doctor tells me they have
not been contacted by Optum rx. OptumRx tells me
they have no notes of what additional information
they need. Here again I find myself in the limbo.
I don't even know how to move the process forward.
I like united healthcare insurance, but their Optumrx
is a disaster. Really the absolute worse customer
service in my past 35years of dealing with US company.
Also their systems appear to be bunch of patch systems
put together in a hurry. I call and the say order is shipped.
Next day I get auto calls saying order is on hold.